Originally Posted by Berry One
This is different problem which is obvious from the error message: user (my_address) is not recognized.
Are you sure you are not making typo in your email address? I am getting same error trying to email (surely_fake_user_name)@vzw.blackberry.net
If you are sure no typos, the only help can come from call to Verizon customer support.
lol, my error message had my correct user name... i just replaced it with "(my_address)" to keep my actual address off a public forum ;)
the address in the actual error message is correct.