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Old 04-28-2009, 09:05 AM   #1 (permalink)
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Exclamation UK RIM Outage

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Reported by: David Guillaume

RIM seems to be having a outage thatís affecting the entire UK. At this time we do not have anymore information but as it comes in, we will update the post.

http://www.dataoutagenews.com/2009/04/28/uk-rim-outage/
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Old 04-28-2009, 09:33 AM   #2 (permalink)
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Wish i'd looked here first.

Ours went down about 13:20.
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Old 04-28-2009, 09:42 AM   #3 (permalink)
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Verified by RIM that there they "are having some difficulty with our EU BlackBerry Infrastructure".
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Old 04-28-2009, 10:00 AM   #4 (permalink)
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Thanks NJ, updated the post.
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Old 04-28-2009, 10:08 AM   #5 (permalink)
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it's european wide. Cuz i'm in Spain and it's here too :@ ARGGG
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Old 04-28-2009, 10:09 AM   #6 (permalink)
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For info, mail appears to be flowing again as at 14:59 bst
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Old 04-28-2009, 10:09 AM   #7 (permalink)
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Yes, my post says "EU Infrastructure". Not just UK...
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Old 04-28-2009, 10:09 AM   #8 (permalink)
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Our server is back up - SRP is now connected. BB Messenger however is still not working....
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Old 04-28-2009, 10:11 AM   #9 (permalink)
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ok all working now for us...
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Old 04-28-2009, 10:15 AM   #10 (permalink)
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My BB Messenger never stopped working, lol

I think, reading between the lines, this was not a total network outage. But all BES servers in region were disconnected under their SRP status, RIM confirmed that much to me. Sporadic reports of issues with BIS also.
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Old 04-28-2009, 10:20 AM   #11 (permalink)
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yay it's back!
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Old 04-28-2009, 10:33 AM   #12 (permalink)
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Quote:
Originally Posted by Jadey View Post
My BB Messenger never stopped working, lol
Strange! I had an issue with all Pin messages (and Messenger!)
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Old 04-28-2009, 11:32 AM   #13 (permalink)
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Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an xxx8220;xxxx8221; when sending messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.

Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers. [0807]

Ticket Number: BB122535

Incident Window Start Date and Time: 28 April 2009 12:04:00 (GMT).
Duration: Ongoing

The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.

EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours
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Old 04-28-2009, 12:13 PM   #14 (permalink)
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Just received this from o2

===========================

O2 regrets to inform you that a fault affecting our BlackBerry service was identified earlier this afternoon. This resulted in a loss of service to some of our customers. The fault is within RIM's network. RIM & O2 engineers have been engaged and we have now been informed that service is restored.
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Old 04-28-2009, 05:13 PM   #15 (permalink)
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I had no problems at all today.
I did however get a wonderful message from T-mobile UK stating:
"Over the next couple of days we're improving your local network to give you an even better experience. we apologise for any loss of service during this time."

Maybe after this i'll actually get 3G in most of my house and not just in the inconveient places to stand in my house
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Old 04-28-2009, 05:26 PM   #16 (permalink)
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Don't complain Who doesn't love the t-mobile hang-out-of-window-for-3G game?

I'm OK in London, but whenever I visit my Gran in le countryside, I might as well just leave the Bold at home.
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Old 04-28-2009, 06:00 PM   #17 (permalink)
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I had a problem with the bold never staying connected to 3G and once lost would never come back. usually lost when trying to web browse on 3G, even when having 5 bars.
Trying it for longer, I realised that it will come back, only at certain places in the house and no matter where I am, will usually drop to GPRS when trying to web browse.
Sigh oh well.

I am interested to hear anything else about the local network improving....are they increasing 3G capabilities or just upgrading their old towers?
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