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Old 06-01-2009, 03:41 PM   #1 (permalink)
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Default 1-June-2009 RIM Blackberry BIS outage

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Is anybody having connectivity issues right now. I am in northern IN. I am trying to resend my service books and receiving the message "Your device encountered a problem with this applications server". I have full 1XEV. I have done a battery pull just in case, as well as disabled and enabled my connections...

Just contacted VZW and they say RIM is having issues and to try re-sending in an hour or so. FWIW.

Last edited by trella1 : 06-01-2009 at 03:59 PM. Reason: update
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Old 06-01-2009, 03:58 PM   #2 (permalink)
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In Tampa Bay, FL on T-Mobile I haven't been able to get e-mail on 8900 for about an hour, I sent myself a message from BB and I never got it on my laptop
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Old 06-01-2009, 04:00 PM   #3 (permalink)
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Both of you, with your device powered on, remove the battery a few seconds, replace the battery and reboot.

Again.
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Old 06-01-2009, 04:02 PM   #4 (permalink)
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Same here on AT&T w/Bold. About an hour with no email.
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Old 06-01-2009, 04:06 PM   #5 (permalink)
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Quote:
Originally Posted by JSanders View Post
Both of you, with your device powered on, remove the battery a few seconds, replace the battery and reboot.

Again.
Yes I did that 2X just to be sure me thinks this is a RIM issue
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Old 06-01-2009, 04:10 PM   #6 (permalink)
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Quote:
Originally Posted by bolthead View Post
Yes I did that 2X just to be sure me thinks this is a RIM issue
I'm having the exact same issue.
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Old 06-01-2009, 04:12 PM   #7 (permalink)
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Valued Customer,

This e-mail is to inform you of a network problem that MAY affect your Mobile Service.

Trouble Ticket Number: TT000010689570
Severity: 2-Medium
Description of Issue: Degradation of RIM Blackberry BIS service.
Location of Issue: All Regions; All Markets and surrounding areas
Start Time: Jun 01 2009 12:20 PM PDT
Symptoms you MAY experience: RIM BlackBerry BIS customers may be unable to send/receive messages.
Estimated time of repair: Unknown
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Old 06-01-2009, 04:16 PM   #8 (permalink)
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Quote:
Originally Posted by RobbTC View Post
Valued Customer,

This e-mail is to inform you of a network problem that MAY affect your Mobile Service.

Trouble Ticket Number: TT000010689570
Severity: 2-Medium
Description of Issue: Degradation of RIM Blackberry BIS service.
Location of Issue: All Regions; All Markets and surrounding areas
Start Time: Jun 01 2009 12:20 PM PDT
Symptoms you MAY experience: RIM BlackBerry BIS customers may be unable to send/receive messages.
Estimated time of repair: Unknown
Thanks for the information! Guess we know it is not device related.
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Old 06-01-2009, 04:18 PM   #9 (permalink)
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Quote:
Originally Posted by coastieboy00 View Post
Thanks for the information! Guess we know it is not device related.

Or carrier, looks like it is all carriers since its at RIM.
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Old 06-01-2009, 04:23 PM   #10 (permalink)
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Thanks, RobbTC
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Old 06-01-2009, 04:29 PM   #11 (permalink)
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Dang I just got bombed, 17 messages all at once LOL
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Old 06-01-2009, 04:44 PM   #12 (permalink)
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I'm still in the dark. I haven't received any emails in the last few hours. Must be a RIM issue with BIS.

EDIT: They are coming in now...
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Old 06-01-2009, 04:54 PM   #13 (permalink)
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Still out here in Orlando on T-Mobile.
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Old 06-01-2009, 05:36 PM   #14 (permalink)
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I'm in central Texas, no web access with the Browser or Opera Mini, yahoo! Messenger is spotty. Not happy about this.
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Old 06-01-2009, 05:37 PM   #15 (permalink)
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in california, still facing issue. customers have reported similar issue from different parts of the country. carriers - verizon, att
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Old 06-01-2009, 05:57 PM   #16 (permalink)
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Boston mass was out. Then got a bunch of emails.
Now not getting any again

ATT

PS just updated my os to a beta version and i thought it was that. lol

Last edited by russell5 : 06-01-2009 at 06:02 PM.
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Old 06-01-2009, 05:58 PM   #17 (permalink)
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Default Still down here: N. Calif. at 3:55PM PDT

I can receive mail addressed to [email address] but none of the others.
Have not received the service books that I tried to send to myself.
Give away is the 2 minutes it takes to login to the blackberry site to allow the service books to be sent.
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Old 06-01-2009, 06:03 PM   #18 (permalink)
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Still down in Nashville - Verizon
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Old 06-01-2009, 06:04 PM   #19 (permalink)
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Springfield, MO is out too.

I finally got my new work email to work on my BlackBerry...and when I tried to send the service books, a pop-up said the books could not be sent. I tried to access my browser...and it wouldn't load.

I then called AT&T...and they told me the problem was RIM and not AT&T...that BIS was basically down for a few hours!!

I'm bummed...
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Old 06-01-2009, 06:09 PM   #20 (permalink)
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Still out here in Cincinnati on Verizon. I get an error message when trying to resend service books from my BB or threw the BIS site.
Data seems to be slow as well (internet). I have just been using the Gmail app for now so I still have access to my e-mail .
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