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Old 06-11-2009, 10:25 AM   #1 (permalink)
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Default AT&T BIS Issues?

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I'm having problems with BIS. First, I wasn't receiving GMail. Second, I wasn't able to log into the BIS site (gave invalid password error). Third, once logged in, I couldn't send service books in my attempt to resolve the first issue (error message said "Unable to send service books"). I haven't received a GMail in thirty minutes now, despite sitting in my inbox.
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Last edited by 6502programmer : 06-11-2009 at 10:26 AM. Reason: clarification
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Old 06-11-2009, 10:29 AM   #2 (permalink)
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Yeah I think they might be having some kind of issue.
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Old 06-11-2009, 11:21 AM   #3 (permalink)
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It's International,just got off the line with RIM.

BIS is bricked across the board.
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Old 06-11-2009, 11:28 AM   #4 (permalink)
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Quote:
Originally Posted by RogersBTSC View Post
It's International,just got off the line with RIM.

BIS is bricked across the board.
A trouble ticket would be nice to have so we can send out a notice.
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Old 06-11-2009, 12:08 PM   #5 (permalink)
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WSFR11679

Due to a RIM maintenance email domains Hotmail, Live, Passport, and Sympatico have become invalidated. Re-validating of these e-mails is required. Also due to this the BIS admin site is slow as many people are trying to re-validate these account

Thats the inclusive text in the ticket.
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Old 06-11-2009, 12:35 PM   #6 (permalink)
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hmmm..I didn't realize that I wasn't getting any emails till I got like 8 or so at once..so I tried to get into BIS to re-send my service bookings thinking maybe the system had a hic-up. If I had known that the revalidation of certain email domains was going on, I had done that at that time when I was able to get in. Now, I am getting the previously stated error messages...Crazy!

looks outdated to have hotmail or the othe fancy email domains why not get an email domain without requiring those chaotic revalidation effort. I still don't understand why it would bring my other email address deliveries down...all unrelated to MS..hmmm
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Old 06-11-2009, 04:59 PM   #7 (permalink)
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I just spoke with my representative with RIM as well and he has confirmed that BIS is goofed globally.
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Old 06-11-2009, 09:46 PM   #8 (permalink)
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RIM is starting to come back up with limited issues for customers with hotmail and live email accounts.
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