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Old 08-11-2009, 01:02 PM   #1 (permalink)
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Default Rogers Data Issues - 8/11/09

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The Rogers Enterprise Service Centre has been advised of the following Unplanned outage:

Notification Type: Unplanned (New)

Service Affected: GPRS/EDGE/HSPA

Area Affected: National

Start Date: Tuesday, August 11th, 2009
Start Time: 11:39 AM (EDT)
End Date: No ETTR available at this time
End Time: No ETTR available at this time

Work Summary: Some wireless data users may experience packet latency, or may be unable to connect.
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Old 08-11-2009, 03:19 PM   #2 (permalink)
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Update:

The Rogers Enterprise Service Centre has been advised of the following Unplanned outage

Notification Type: Unplanned (Update)

Service Affected: GPRS/EDGE/HSPA

Area Affected: National

Start Date: Tuesday, August 11th, 2009
Start Time: 11:39 AM (EDT)
End Date: No ETTR available at this time
End Time: No ETTR available at this time

Work Summary: Some wireless data users may experience packet latency, or may be unable to connect.

Additional Comments/Update: The root cause of the latency has been determined to be a fibre cut on the Rogers Wireless Data backbone. The expected time to fix the fibre cut is 9:00 PM EDT. Traffic has been re-routed where possible to alleviate congestion and latency.
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Old 08-12-2009, 06:56 AM   #3 (permalink)
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The Rogers Enterprise Service Centre has been advised of the following Unplanned outage

Notification Type: Unplanned (Restore)

Service Affected: GPRS/EDGE/HSPA

Area Affected: National

Start Date: Tuesday, August 11th, 2009
Start Time: 11:39 AM (EDT)
End Date: Wednesday, August 12, 2009
End Time: 12:28 AM (EDT)
Estimated Service Impact: 11 hours 11 mins

Work Summary: Some wireless data users had experienced packet latency, or may be unable to connect.

Additional Comments/Update: SERVICE HAS BEEN RESTORED
The root cause of the latency has been determined to be a fibre cut on the Rogers Wireless Data backbone. Traffic had been re-routed where possible to alleviate congestion and latency. All data packets are passing through the rings with success.
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Old 08-12-2009, 11:04 AM   #4 (permalink)
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I don't think this issue is over. I'm still experiencing GSM only.
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