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Old 12-23-2009, 07:05 AM   #201 (permalink)
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Quote:
Originally Posted by BerryWriter
Quote:
Originally Posted by DallasFlier View Post
OK, I confess to being totally confused here. I understand that RIM's data service is down - but why can't you access the internet via WiFi anyway? Does every single internet access you make go through the RIM servers at some point, even if you're using WiFi???
First of all, not all BlackBerry devices have WiFi.

Even on those that do, as far as I know, email, BBM and some third party apps won't work.
BBM, PIN, BIS email, blackberry internet browser, all will work on wifi under normal circumstances.

In this outage, I was unable to use the blackberry internet browser whether on mobile network or wifi, but I was able to use the hotspot browser on wifi.
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Old 12-23-2009, 07:07 AM   #202 (permalink)
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Quote:
Originally Posted by micnav23 View Post
The RFO is still under investigation and a formal incident statement from RIM is expected by the end of today, EST.
As in the past, I would expect it to read like this:

- Something broke
- We fixed it
- Sorry
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Old 12-23-2009, 07:08 AM   #203 (permalink)
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I picked a rough time to upgrade my Bold 9000 to the 9700. Stuck with a nice calculator all night =P Emails going through now but still no browsing. Rogers in Nova Scotia.
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Old 12-23-2009, 07:16 AM   #204 (permalink)
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I'm on Fido's BIS in the Toronto area and emails started to arrive around 2:30 am. As of right now everything is back, email, BBM and browser.
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Old 12-23-2009, 08:22 AM   #205 (permalink)
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From RIM
Quote:
RIM Statement - December 23rd

A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.

RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.
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Old 12-23-2009, 08:28 AM   #206 (permalink)
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That's the most complete statement I've ever seen from RIM. I'm not happy everything went haywire, but glad they shared the cause.
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Old 12-23-2009, 08:29 AM   #207 (permalink)
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+1 - thanks.
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Old 12-23-2009, 08:29 AM   #208 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
That's the most complete statement I've ever seen from RIM. I'm not happy everything went haywire, but glad they shared the cause.
And if you don't update your BBM, I'm telling RIM it's your fault.
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Old 12-23-2009, 08:31 AM   #209 (permalink)
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Anticipating the next question - point your BlackBerry Browser to http://blackberry.com/messenger

And I updated mine BEFORE the outage, so I can't get blamed (except in my house where everything is my fault).
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Old 12-23-2009, 08:35 AM   #210 (permalink)
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Quote:
Originally Posted by zerog46 View Post
And if you don't update your BBM, I'm telling RIM it's your fault.
Everyone here is now upgraded. My son tried to upgrade yesterday, when things started to go downhill. It failed and he lost all his contacts. Fortunately mom had a backup of his device so he got a lesson in doing an advanced restore this morning.
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Old 12-23-2009, 08:35 AM   #211 (permalink)
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Its also up on Blackberry crAppworld
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Old 12-23-2009, 08:37 AM   #212 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Everyone here is now upgraded. My son tried to upgrade yesterday, when things started to go downhill. It failed and he lost all his contacts. Fortunately mom had a backup of his device so he got a lesson in doing an advanced restore this morning.
LOL that's the best thing I've heard all day
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Old 12-23-2009, 09:21 AM   #213 (permalink)
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Wirelessly posted (8820)

Hah, my email backlog has started coming in. The BBF reply-to-thread notices are coming in reverse chronological order, as in the last in is first out.
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Old 12-23-2009, 09:27 AM   #214 (permalink)
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Quote:
Originally Posted by aiharkness View Post
Wirelessly posted (8820)

Hah, my email backlog has started coming in. The BBF reply-to-thread notices are coming in reverse chronological order, as in the last in is first out.
Yea, I'm getting the subscription emails from before I renamed the thread.
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Old 12-23-2009, 09:29 AM   #215 (permalink)
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@jsanders

Where did you get the outage notification? Are you the SIM where you work? Trying to find a resource for these notifications. Thanks!
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Old 12-23-2009, 09:30 AM   #216 (permalink)
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Quote:
Originally Posted by howlingthunder View Post
@jsanders

Where did you get the outage notification? Are you the SIM where you work? Trying to find a resource for these notifications. Thanks!
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Old 12-23-2009, 09:47 AM   #217 (permalink)
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Quote:
Originally Posted by howlingthunder View Post
@jsanders

Where did you get the outage notification? Are you the SIM where you work? Trying to find a resource for these notifications. Thanks!
Dataoutages News Blog Archive North/South America BIS Outage xxx8211; 12-22-2009
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Old 12-23-2009, 09:51 AM   #218 (permalink)
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Quote:
Originally Posted by aiharkness View Post
Wirelessly posted (8820)



BBM, PIN, BIS email, blackberry internet browser, all will work on wifi under normal circumstances.

In this outage, I was unable to use the blackberry internet browser whether on mobile network or wifi, but I was able to use the hotspot browser on wifi.
Exactly! That was the weird part. What kept the blackberry internet browser from workingon wifi during this outage. I totally understand the reason why RIM servers are involved in BB push email, but I see no pluses at all if all internet browser data is going through RIM servers by default. Had this NOT been the case, then this outage would have been BIS email and BBM/PIN only, not the complete data outage we experienced.

Why is our internet browser data all going thru RIM servers????
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Old 12-23-2009, 09:57 AM   #219 (permalink)
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The internet browser uses the BIS infrastructure, the BlackBerry browser uses the BES infrastructure, and the HotSpot browser uses the local WiFi connection directly bypassing RIM's infrastructure.

It is ridiculously convoluted the way this was set up, and that is reflected in the general confusion about the way it works. Try talking to a developer about the myriad ways of making a simple network connection from an app, they will give you an earful.

I hope this is rearchitected into something a little simpler down the road, if not then may confusion reign supreme for many more years to come.
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Old 12-23-2009, 10:10 AM   #220 (permalink)
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Thanks Dude!
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