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Old 01-11-2010, 11:18 AM   #1 (permalink)
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Default BlackBerry Service Planned Maintenance - EMEA - Jan 16

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Received from one of my UK network providers:

-----------------------------------------------

Dear Customer

There is planned maintenance within the European BlackBerry network scheduled for the 16th January within the time window of 0200 and 0600 GMT. RIM expect the duration of planned maintenance to be no more than 20 minutes.

This planned maintenance may result in temporary unavailability of BlackBerry data services, and end users may be unable to send and receive BlackBerry messages for a short time.

If you have any queries relating to this fault, please contact the X BlackBerry support team by replying to this email or calling on the usual telephone number, quoting Case Reference 5757508.

During the planned maintenance any questions from your end users should be directed initially to your own internal help-desk.

X apologises for any inconvenience caused.
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Old 01-11-2010, 11:30 AM   #2 (permalink)
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I'm surprised they actually announced an outage. Normally they just take the network down...
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Old 01-11-2010, 12:04 PM   #3 (permalink)
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Nah that's only in the US that they just shut it down without notice.

It's also posted now on Dataoutages News
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Old 01-11-2010, 03:07 PM   #4 (permalink)
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Ours is announced for the 15th, but this was for our BES at work.

I'd paste the email but it's confidential.
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Old 01-11-2010, 03:51 PM   #5 (permalink)
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Quote:
Originally Posted by Noodle22 View Post
Ours is announced for the 15th, but this was for our BES at work.

I'd paste the email but it's confidential.
Your BES is different than a RIM outage.
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Old 01-11-2010, 04:34 PM   #6 (permalink)
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Could be a BIS upgrade.
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