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Old 01-28-2010, 04:54 PM   #1 (permalink)
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any idea of when it will come back up? who do I contact to let them know?

only messaging and internet are down

edit: this is occuring in Oregon...anyone else having outages around the NW?

thanks!

~punkinbee (BB noobie...just got my BB 1/22/10)

Last edited by punkinbee59 : 01-28-2010 at 04:58 PM.
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Old 01-28-2010, 04:58 PM   #2 (permalink)
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First - have you tried to pop the battery out and then in. That is ALWAYS the first step in troubleshooting.
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Old 01-28-2010, 05:08 PM   #3 (permalink)
Knows Where the Search Button Is
 
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Quote:
Originally Posted by NJBlackBerry View Post
First - have you tried to pop the battery out and then in. That is ALWAYS the first step in troubleshooting.

nope, I've done it twice about 2 hours apart and still it's down.
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Old 01-28-2010, 06:08 PM   #4 (permalink)
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Are you on a corporate BES or personal BIS account?
Have you contacted your carrier?
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Old 01-28-2010, 10:54 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2010
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Quote:
Originally Posted by NJBlackBerry View Post
Are you on a corporate BES or personal BIS account?
Have you contacted your carrier?
yes, personal BIS

yes, via chat and every attempt to fix the outage proved futile.

I took the battery out and rebooted, I attempted to update the profile via mobile network to restore the data services...nothing, nada. The service rep also told me that there were NO outages in my area at all.

HOWEVER...and I don't want to call it coincidence, but when I had my old number ported from the old provider I noticed that my BB messenger, & the browser stopped working. The service rep on the chat told me that once the old number is ported from the old provider it will take up to 72 hours to take effect.

this is just unreal.
wow....

edit: now I was told that porting numbers had nothing to do with the outage... so I'm kinda stuck. Guess I'll just go to the Sprint store and hopefully they can figure this out.

Last edited by punkinbee59 : 01-29-2010 at 12:10 AM.
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Old 01-29-2010, 05:05 AM   #6 (permalink)
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You should have mentioned that in your original post.
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Old 01-29-2010, 12:17 PM   #7 (permalink)
Knows Where the Search Button Is
 
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Quote:
Originally Posted by NJBlackBerry View Post
You should have mentioned that in your original post.

Mentioned what? I did say that I'm NEW to the BB world. I've no idea what a BES or BIS is. I just got the BB Curve last Friday 1/22....so please give me a break here.
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Old 02-01-2010, 03:33 PM   #8 (permalink)
Knows Where the Search Button Is
 
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RESOLVED.... it was the ported number that triggered a lockout...so I went to the Sprint store to have the tech manually reset my phone and push the BB messenger and internet to accept the reset.
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