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Old 10-10-2011, 07:25 PM   #21 (permalink)
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Unhappy Re: HELP! Gone through 8 bb 9800 Torch's in 3 months

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PLEASE HELP: ATT/BB are NO help.

I use ATT and have had BB for years, only issue is now I have gone through 8new BB 9800 Torch's in a row over last 3 months!

The problem is that every week to 2 weeks, after a NEW one the phone goes into a COMA and up and freezes where the bb function buttons, end/call, return etc..just go dark and stop working..the it goes dark where wont even turn on...

I have taken bat out, reset (control/alt/delete)...etc...I have tried a different back up, start from NEW and still DEAD. (Never dropped, not wet, etc..)

I do get funkly messages where phone has fits just before its going into coma mode..like:
"uncaught exception....net_rim_bb_phone_app(110)" whatever that means?

Last edited by moneymerlin : 10-10-2011 at 07:26 PM.
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Old 10-10-2011, 07:55 PM   #22 (permalink)
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Default Re: HELP! Gone through 8 bb 9800 Torch's in 3 months

Quote:
Originally Posted by moneymerlin View Post
PLEASE HELP: ATT/BB are NO help.

I use ATT and have had BB for years, only issue is now I have gone through 8new BB 9800 Torch's in a row over last 3 months!

The problem is that every week to 2 weeks, after a NEW one the phone goes into a COMA and up and freezes where the bb function buttons, end/call, return etc..just go dark and stop working..the it goes dark where wont even turn on...

I have taken bat out, reset (control/alt/delete)...etc...I have tried a different back up, start from NEW and still DEAD. (Never dropped, not wet, etc..)

I do get funkly messages where phone has fits just before its going into coma mode..like:
"uncaught exception....net_rim_bb_phone_app(110)" whatever that means?
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Old 10-10-2011, 07:56 PM   #23 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

More on the EMEA outage:

According to RIM "we are pleased to report that BlackBerry email services have been restored. Some people may continue to experience delays with instant messaging and browsing services and our technical teams are working to return services to normal as quickly as possible. We apologize to our customers for any inconvenience and wexxx8217;ll continue to update you as new information becomes available."
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Old 10-11-2011, 01:52 AM   #24 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

My users confirm that BB services are ok.
I'm not an experienced user of Blackberry forums but am I wrong to believe that RIM could improve it's communication on network problems?
Or can someone tell me where to find this information?
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Old 10-11-2011, 03:00 AM   #25 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

My BB came back to life at around 20:00 - London/UK. Got a pile of emails and full BIS on apps, had been working as normal ever since.
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Old 10-11-2011, 06:21 AM   #26 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Right... My BIS is down :(

Edit: Last update from my twitter was 28 min ago. No app that require BIS to connect is working atm.

Last edited by Thiego-uk : 10-11-2011 at 06:24 AM.
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Old 10-11-2011, 06:52 AM   #27 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

seems we have the same problem as yesterday
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Old 10-11-2011, 07:08 AM   #28 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Same problem here in nigeria west africa service outage since midday. Axxx773;xxx818;xxx822;xxx805;xxx9807; xxx59064; glo
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Old 10-11-2011, 07:48 AM   #29 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

In London, T-Mobile, Vodafone, and O2 still not getting BBM or data services via BIS or BES.
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Old 10-11-2011, 08:17 AM   #30 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

No BIS in Romania either, since yesterday. Service was up today for about 1 hour (sluggish), then crashed again.
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Old 10-11-2011, 08:29 AM   #31 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Same problems here in Switzerland on BES. Official status from local carrier (Swisscom):

Quote:
Interruptions of Blackberry services

11-Oct-2011 13:58

Customers may experience delays in using the Blackberry service. The company RIM is taking steps to remedy the situation.

We apologise for any inconvenience caused. Swisscom
So again: Sit and wait...
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Old 10-11-2011, 08:35 AM   #32 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Me and my wife has had no email. BBM, Internet yesterday and the same thing today from 8am!


I'm only 8 miles from the office in Slough!
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Old 10-11-2011, 08:50 AM   #33 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

From BB Twitter account:

@BlackBerryHelp: "Some areas have messaging delays and impaired browsing. We're working to restore normal service as quickly as possible. ^PM"
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Old 10-11-2011, 09:12 AM   #34 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

My BES in Germany just dropped connection to RIM again....2nd time today.
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Old 10-11-2011, 09:19 AM   #35 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Orange has sent a text to say some customers are still having problems, but mine still seems to be ok.
Ang x
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Old 10-11-2011, 09:22 AM   #36 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

We have the same problem here in Bulgaria. The BIS service is down once again.
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Old 10-11-2011, 09:48 AM   #37 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

My Germany BES has just reconnected at 10:42am Eastern time.

Fingers crossed.....
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Old 10-11-2011, 10:00 AM   #38 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

I havent heard of BES problem yet in UK but BIS is definitely down. I just had a message from T-Mob RE the fiasco. God knows when it should be back working but I assume it will be just like yesterday.

Edit: Errrr.... BES down since about 14:00 London-UK

Last edited by Thiego-uk : 10-11-2011 at 10:17 AM.
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Old 10-11-2011, 10:24 AM   #39 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

I have Netherlands BES users reporting down...packets pending...oops...there they go now. Let's say slow and intermittent problems...
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Last edited by BB1877 : 10-11-2011 at 10:26 AM.
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Old 10-11-2011, 10:31 AM   #40 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Same problem as yesterday. Stopped also at around noon.
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