BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-11-2011, 04:19 PM   #41 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2011
Location: Swadlincote Derbyshire
Model: 9300
PIN: N/A
Carrier: Orange
Posts: 128
Post Thanks: 7
Thanked 3 Times in 3 Posts
Default Re: 10 october 2011 EMEA outages ?

Please Login to Remove!

Mine has gone now...

Ang x
Offline  
Old 10-11-2011, 04:52 PM   #42 (permalink)
CrackBerry Addict
 
bertiebassett's Avatar
 
Join Date: Aug 2005
Location: London, UK
Model: 9700
Carrier: O2
Posts: 961
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

Quote:
Originally Posted by @BlackBerryHelp on Twitter
Message delays were caused by a core switch failure in RIM's infrastructure. Now being resolved
Twitter

Now that's pretty funny...
__________________
LOTS of answers here: Main Page - BlackBerryFAQ
Offline  
Old 10-11-2011, 06:36 PM   #43 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2008
Model: 9380
PIN: N/A
Carrier: Orange UK
Posts: 26
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

BES data has stopped working reliably here for me in the UK as of around 7pm Tue 11th October. Emails in both directions over BES are either very delayed (deliver over an hour later) or they don't deliver at all. BB handhelds always think the emails failed to send (red X) even if they did deliver but were delayed. Changes made in the rest of the PIM - Calendar, Contacts, Tasks, Notes seem to fail (no successful changes noticed in testing yet).

BB handhelds are on Orange UK and have Uppercase signal strength, there are no MS Exchange issues - IEMSTest.exe on a BB User's mailbox is fully successful, the Internet connection is working, Test Network Connection to gb.srp.blackberry.com on port 3101 is Successful, Test SQL Server Connection is Successful, and yes I've taken the battery out and put it back in!

BIS data is working fine on BB handhelds however and has been for the duration of the EMEA outage.

I hope RIM have this fixed by the morning or I'm in for a bad day!
__________________
Cheers,

Johnny
Offline  
Old 10-11-2011, 10:03 PM   #44 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default Re: 10 october 2011 EMEA outages ?

...and now BBM is gone in Canada. BIS E-mail down...BES working. RIM's system just isn't reliable and is causing nothing but trouble more and more these days. Network outages appearing way too often for my liking, and many others as well I'm sure.
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 10-12-2011, 01:29 AM   #45 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: 10 october 2011 EMEA outages ?

A core switch failure has caused the issues and the backup switch didn't work....

From the official Facebook page of Blackberry:

https://www.facebook.com/BlackBerry?sk=wall

Quote:
The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIMís infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience, and we will continue to keep you informed.
Offline  
Old 10-12-2011, 01:59 AM   #46 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Location: Leeds, UK
Model: 8900
OS: 5.0.SP1
PIN: 21362E77
Carrier: T-Mobile UK
Posts: 43
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

Quote:
Originally Posted by johnny_boy_uk View Post
BES data has stopped working reliably here for me in the UK as of around 7pm Tue 11th October. Emails in both directions over BES are either very delayed (deliver over an hour later) or they don't deliver at all. BB handhelds always think the emails failed to send (red X) even if they did deliver but were delayed. Changes made in the rest of the PIM - Calendar, Contacts, Tasks, Notes seem to fail (no successful changes noticed in testing yet).

BB handhelds are on Orange UK and have Uppercase signal strength, there are no MS Exchange issues - IEMSTest.exe on a BB User's mailbox is fully successful, the Internet connection is working, Test Network Connection to gb.srp.blackberry.com on port 3101 is Successful, Test SQL Server Connection is Successful, and yes I've taken the battery out and put it back in!

BIS data is working fine on BB handhelds however and has been for the duration of the EMEA outage.

I hope RIM have this fixed by the morning or I'm in for a bad day!
Same as here - T-Mobile, BES users.

All 100 users slow delivery yesterday some not at all. I got no email all last night, rebooted my phone this morning and now it updated once but nothing since.....

I hope they get that switch sorted soon!
__________________
BES 5.0.3 MR4 for Exchange 2010 SP1 ()
Offline  
Old 10-12-2011, 01:59 AM   #47 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2010
Location: Maidenhead, UK
Model: Z10
OS: 10.0.10.9
Carrier: Three UK (PAYG)
Posts: 95
Post Thanks: 6
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

Still no BIS on 3 :( Grrrr!
Offline  
Old 10-12-2011, 02:07 AM   #48 (permalink)
New Member
 
Join Date: Oct 2011
Location: SA
Model: 9700
PIN: N/A
Carrier: MTN-South Africa
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

Still no BIS in SA.

Also experiencing problems with my BES users, no email delivery, and massive amounts of pending data packets on the server.

Read this morning about the core switch failing and that the fail over didn work either, you would think they would test these type of things on a regular basis to ensure that failing over works correctly.

Hope it all gets resolved soon.
Offline  
Old 10-12-2011, 02:39 AM   #49 (permalink)
New Member
 
Join Date: Oct 2011
Model: 8520
PIN: N/A
Carrier: Vodacom(BIS)
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

I'm from South Africa using vodacom (BIS) and its been down since monday and still is down?
Offline  
Old 10-12-2011, 02:49 AM   #50 (permalink)
Talking BlackBerry Encyclopedia
 
Thiego-uk's Avatar
 
Join Date: Sep 2007
Model: SGS2
OS: 4.0.3
PIN: N/A
Carrier: T-Mobile UK
Posts: 308
Post Thanks: 15
Thanked 10 Times in 10 Posts
Default Re: 10 october 2011 EMEA outages ?

BIS was working fine on wifi last night but ever sinceI got to work Im not getting connected for some reason. BIS isnt working on 3G neither GPRS still, getting very frustrated!
This morning tried to find something on Google map and no GPS available :(
On top of it, T-Mob here still havent got the 9810! :/

Edit: Just managed to reconnect on BIS through wifi.

Last edited by Thiego-uk : 10-12-2011 at 03:20 AM.
Offline  
Old 10-12-2011, 03:48 AM   #51 (permalink)
New Member
 
Join Date: Oct 2011
Location: Ireland
Model: 9780
PIN: N/A
Carrier: O2
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

BES services have been down in Ireland for a few days. Prior to that, we were having email sending/recieving delays on devices and i just wonder if this 'outage' has been going on a little longer that we think.
Offline  
Old 10-12-2011, 04:32 AM   #52 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2011
Location: ireland
Model: 8520
PIN: N/A
Carrier: vodafone
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

i cant even access the web on my 8520 when connected to wifi, is this a problem with the phone or is it due to the outage?
Offline  
Old 10-12-2011, 04:47 AM   #53 (permalink)
New Member
 
Join Date: Oct 2011
Location: SA
Model: 9700
PIN: N/A
Carrier: MTN-South Africa
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

Quote:
Originally Posted by dmousey View Post
i cant even access the web on my 8520 when connected to wifi, is this a problem with the phone or is it due to the outage?
Don't see how it would be because of the outage as the internet connection provided through wifi wouldn't be provided by RIM in any way, pull the battery and try connecting through wifi again.

I just tested wifi and it works perfectly, note that BIS is also down in SA, so no such services for me either.
__________________
Im responsible for What I Say,
Not for What You Understand.
Offline  
Old 10-12-2011, 05:19 AM   #54 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2011
Location: ireland
Model: 8520
PIN: N/A
Carrier: vodafone
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

this happened me a few weeks ago too and all i was getting was gprs, when connected to wifi i was ok tho. now im on GPRS and ocasionally on EDGE and nothing. not even when wifi is on.
ive taken out the battery already and that didnt sort anything.....
Offline  
Old 10-12-2011, 05:32 AM   #55 (permalink)
New Member
 
Join Date: Oct 2011
Location: Ireland
Model: 9780
PIN: N/A
Carrier: O2
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

Quote:
Originally Posted by dmousey View Post
this happened me a few weeks ago too and all i was getting was gprs, when connected to wifi i was ok tho. now im on GPRS and ocasionally on EDGE and nothing. not even when wifi is on.
ive taken out the battery already and that didnt sort anything.....
actually, now that you say it, i was having those types of problems a few weeks back.
Offline  
Old 10-12-2011, 06:06 AM   #56 (permalink)
Talking BlackBerry Encyclopedia
 
Thiego-uk's Avatar
 
Join Date: Sep 2007
Model: SGS2
OS: 4.0.3
PIN: N/A
Carrier: T-Mobile UK
Posts: 308
Post Thanks: 15
Thanked 10 Times in 10 Posts
Default Re: 10 october 2011 EMEA outages ?

Quote:
Originally Posted by DwightS View Post
Don't see how it would be because of the outage as the internet connection provided through wifi wouldn't be provided by RIM in any way, pull the battery and try connecting through wifi again.

I just tested wifi and it works perfectly, note that BIS is also down in SA, so no such services for me either.
My BIS wasnt working yesterday and even on wifi I couldnt connect to internet, I had done over 100 battery pulls :O (sort of) still nothing. Today my connections are ok on Wifi but no email access, at least very intermittent! I do get some but hardly any email goes. :(
Offline  
Old 10-12-2011, 06:10 AM   #57 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2007
Model: 9700
Carrier: T-Mobile UK, T-Mobile USA
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

Third day running in London, no T-Mobile, Vodafone, or O2.
Offline  
Old 10-12-2011, 06:32 AM   #58 (permalink)
New Member
 
Join Date: Jul 2011
Model: 9780
PIN: N/A
Carrier: o2
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

crashed here in Somerset and in Wales on Monday. Briefly worked tuesday am and crashed again Tuesday midday.
Offline  
Old 10-12-2011, 06:55 AM   #59 (permalink)
New Member
 
Join Date: Apr 2010
Model: 9700
PIN: N/A
Carrier: H3G Italy
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 10 october 2011 EMEA outages ?

Third days BIS outage in Italy. Bad time for me, worse for RIM
Offline  
Old 10-12-2011, 07:14 AM   #60 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: 10 october 2011 EMEA outages ?

From BES insider:

"BIS and BES message queues are completed by 90% - BISB, BBM and Push APi still disabled."
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: 10 october 2011 EMEA outages ?
Thread Thread Starter Forum Replies Last Post
Service Outages in EMEA sobhi7t9 BlackBerry Network 3 10-13-2011 11:36 PM
Can someone decipher the pttrace.log file ? twirlspin BlackBerry Help 1 05-02-2011 08:16 PM
Cal entries not synching twirlspin General BlackBerry Discussion 0 04-25-2011 12:20 PM
BlackBerry Connection Newsletter, October 2006 d_fisher General BlackBerry Discussion 0 10-25-2006 08:37 AM





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.