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Old 10-12-2011, 07:15 AM   #61 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

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Something is going on in the US now.... my BIS device cannot send or receive any email within the last 45 mins or so.

Also, BoxTone is showing me that 75% of our Sprint and 70% of our Verizon users have 'pending' emails.
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Old 10-12-2011, 07:23 AM   #62 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

OCS (via BB) isn't working for me (and no e-mail) but it is working for others on different BES in the same site.
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Old 10-12-2011, 07:26 AM   #63 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Wow!!! 1 day outage is something I can tolerate but 3 day (so far) almost worldwide outage is rather unprofessional. Im very disappointed with such a terrible contingency plans! Its a worldwide problem FOR CRY OUT LOUD!!!

*AMG!!! As Im about to hit "post" my BB self restarted!!! Spooky!!!!*
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Old 10-12-2011, 07:27 AM   #64 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Seems to be also happening to Bell and Telus subscribers in Canada.
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Old 10-12-2011, 07:40 AM   #65 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Still down in Maidenhead (Nr the Slough data centre).... I get the odd email, but they are only ones I've already had and deleted from the server :(
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Old 10-12-2011, 07:41 AM   #66 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Quote:
Originally Posted by juwaack68 View Post
Something is going on in the US now.... my BIS device cannot send or receive any email within the last 45 mins or so.

Also, BoxTone is showing me that 75% of our Sprint and 70% of our Verizon users have 'pending' emails.
I am on Verizon. It has been down since about 7:30 am EDT. No emails, no internet. Nothing.
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Old 10-12-2011, 07:46 AM   #67 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Quote:
Originally Posted by juwaack68 View Post
Something is going on in the US now.... my BIS device cannot send or receive any email within the last 45 mins or so.

Also, BoxTone is showing me that 75% of our Sprint and 70% of our Verizon users have 'pending' emails.
We're seeing around 50-75% on all of our servers and similar across all US-based carriers that we use.
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Last edited by jibi : 10-12-2011 at 08:27 AM.
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Old 10-12-2011, 08:00 AM   #68 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Big enough for Jibi!!!!!!
Impressive ;)

730AM seems to be the magic time.
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Old 10-12-2011, 08:08 AM   #69 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

This is corporate self destruction, live.
They weren't doing to well to begin with, this is just a series of nails in the coffin.

Any company that was at the point where they had to decide on BB or not. now goes "not". Any company that had itself tied to the BB solution, will now seek to untie itself, or at the very least diversify.

BB had long held the trust of the many of CxO's, upper management and VIP's.. They are burning up goodwill at alarming speed through lack of communication and the most visible and large outage ever...

This ain't a gamers network , this is corporate comms.. It throws all claims , technical and marketing wise out the window.. How can they sell the solution if everybody laughs at em??

It's unimaginable.
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Old 10-12-2011, 08:09 AM   #70 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Quote:
Originally Posted by johnny_boy_uk View Post
BES data has stopped working reliably here for me in the UK as of around 7pm Tue 11th October. Emails in both directions over BES are either very delayed (deliver over an hour later) or they don't deliver at all. BB handhelds always think the emails failed to send (red X) even if they did deliver but were delayed. Changes made in the rest of the PIM - Calendar, Contacts, Tasks, Notes seem to fail (no successful changes noticed in testing yet).

BB handhelds are on Orange UK and have Uppercase signal strength, there are no MS Exchange issues - IEMSTest.exe on a BB User's mailbox is fully successful, the Internet connection is working, Test Network Connection to gb.srp.blackberry.com on port 3101 is Successful, Test SQL Server Connection is Successful, and yes I've taken the battery out and put it back in!

BIS data is working fine on BB handhelds however and has been for the duration of the EMEA outage.

I hope RIM have this fixed by the morning or I'm in for a bad day!

Here's an update 18 hours on from when I first noticed BES data delays of over an hour on my User's handhelds. Things have improved in that delays sending/receiving email are now between a few minutes and around 20 minutes and I can perform Lookups against the GAL to put names in the TO: field when creating a new email (last night Lookups would time-out).

I do however still have an unusually high number of Pending Data Packets (Messages) awaiting delivery to handhelds and it's rising so I think my 75 handhelds must be experiencing varying and random lengths of delays.

I am wondering if the BES data delays are a result of the huge backlog of BIS data that RIM is having to process after the BIS outage? I'm also wondering if the fact that some countries are still having a BIS outage means the delays for BES data will continue until all the BIS problems have been fixed?
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Old 10-12-2011, 08:17 AM   #71 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

my bbm,fb,internet are all not working and have been from moday it started to work on tuesday for a hour or so then stoped somthing must be done they should have had some sort of back up thing in place is all this happening coz they have went global and the servers cant cope .
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Old 10-12-2011, 08:18 AM   #72 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Third day in London, BIS dead in the water, browsing, bbm and any app/service that transports blackberry infrastructure dead. BES mail delivers though, had some hickups but works for me now.

Absolutely unacceptable, third day and we're not done yet. Thread title needs to be adjusted, that's not an EMEA only outage. That's a worldwide service meltdown.
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Old 10-12-2011, 08:23 AM   #73 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

BLACKBERRY SERVICE UPDATE: for the latest information please visit

BlackBerry Service Update
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Old 10-12-2011, 08:44 AM   #74 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

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BLACKBERRY SERVICE UPDATE: for the latest information please visit

BlackBerry Service Update
I find funny how they write on the website as if just some ppl were experiencing problems. RIM apparently isnt taking the facts straight and I want to see how they will put themselves after this mess, what will they say to make us believe they are taking the right measures to ensure a better service for the future!
I never considered changing smartphone but Im re-thinking.
Tmob still doenst have the 9810 and if the Samsung Nexus Prime be as good as it looks I might just go for it until RIM bring up a better, more actual, device!
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Old 10-12-2011, 08:46 AM   #75 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Good thing to combine a genuine service problem with the fact that T-Mobile doesn't carry the model BB you want. REALLY?
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Old 10-12-2011, 08:47 AM   #76 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

BlackBerry services woes hit United States, Canada in worldwide fault | ZDNet

affecting US and CA now too...
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Old 10-12-2011, 08:55 AM   #77 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

Quote:
Originally Posted by NJBlackBerry View Post
Good thing to combine a genuine service problem with the fact that T-Mobile doesn't carry the model BB you want. REALLY?
Its a problem that affects me so I assume it is. The carrier doesnt supply the device I want and If I feel the others are not what I'm looking for why shouldnt I change until something more appropirate comes out. Cant see a problem with my previous statement...

Again, RIM response to the problem has been outrageous and when a report come out (if) I'll look for what is better for me. Im the one paying the bill!

Edit: "I've got the Power!!! xD"
Just cant get my BB to work! :(

Last edited by Thiego-uk : 10-12-2011 at 09:02 AM.
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Old 10-12-2011, 10:00 AM   #78 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

RIM's outage (and traditional, usual terrible response) has nothing to do with the fact that your carrier doesn't carrier a model you want!

How can you link the two? If T-Mobile UK doesn't carry the model you want (read: didn't pay RIM for it) then complain to them.

RIM's inexcusable silence about the outage has nothing to do with that!
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Old 10-12-2011, 10:19 AM   #79 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

we are aware many of you are experiencing service delays. Restoring full service is our number 1 priority. http://www.rim.com/newsroom/service-update.shtml
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Old 10-12-2011, 10:25 AM   #80 (permalink)
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Default Re: 10 october 2011 EMEA outages ?

I wonder what their number 2 priority is
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