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Old 01-03-2008, 10:24 AM   #1 (permalink)
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Hi hi:

I am a relatively new bb user and I have the 8703e phone. I was connected to 5 active email mailboxes but last night my bb locked up and when I restarted it only 2 maibox icons were left. Further, the counter for the mail began decreasing steadily. I took out the battery to stop it (thinking I had some kind of virus). Now when I start by bb the light goes red, it takes a while to start up (about a minute) and the mail count still decreases constantly, only 2 mailboxes are visible on the screen. I was able to login to the email settings page and the other accounts are still listed.

Has anyone else had this problem?
Old 01-03-2008, 10:44 AM   #2 (permalink)
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Welcome to the Forums.

That is odd... I am assuming you are on BIS? If yours is a corporate provided BB, it likely would be on BES. Where did you go to login the email settings page and see the accounts listed--your VZW carrier BIS site?

I would undertake these measures, first:
How do I resend my service books? - BlackBerryFAQ
and perhaps:
My Email Stopped Arriving - BlackBerryFAQ

A minute to startup after a battery pull is good, quite normal.
Old 01-03-2008, 05:26 PM   #3 (permalink)
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Welcome to the group, bbnewbee68!

My money is on resending service books being the fix.

Good luck.
- Ira
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