BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 04-17-2008, 06:01 PM   #1 (permalink)
New Member
Join Date: Apr 2008
Model: 8130e
Carrier: Telus
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default failed to open default message store

Please Login to Remove!

I've just done a cut-over to new server hardware with an upgrade to SQL 2005 express from MSDE 2000. It seems to have worked, ALMOST.
Sending and receiving on BBs works. However when i open BB Manager, i get an error message:"Failed to open the default message store using the MAPI profile 'BlackberryManager' You will not be able to send messages from Blackberry Manager by mail." It pops up the MAPI page to edit the information which is prepopulated with the correct Mail server and BESAdmin service account, however i cannot click the check name button as it's greyed out.
I've also seen a calhelper error in event viewer: "Reporting queued error: faulting application CalHelper.exe, version, faulting module mapi32.dll, version 6.5.7638.1, fault address 0x00041011."
These folks here seemed to have a similar problem but it was never resolved: CalHelper.exe

I've tripled checked the permissions everywhere. However in Active Directory and on the Exchange server they were working before on the old BES and that info has remained the same so it shouldn't enter into the equation.
the BES service account is a local admin on the new BES box, has log on locally, and as a service permissions; Sysadmin, dbcreater and dbo in SQL on the BESMgmt db. WIN2K3 SP2; Blackberry Pro
Exchange 2003 sp2; CDO.dll are same version. MAPI32.dll same version, I've searched on RIM's site and Google and am at a loss.
If anyone has suggestions, i'd sure appreciate it!
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

APPLE 630-0895-B  VRAM 128K X 8 BOARD CARD VINTAGE pictureAPPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD >
APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD > picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.