Hi Im new please help

[nikhic55]

I added new ringtones to my phone and when the ringtones go off it plays the song and then five seconds into it interupts with the default from ringer from sprint and the it continues back to the ringtone I downloaded. Why is it doing this??? Please help!!:

[zerog46]

Welcome... Try a battery pull with the BB powered on first.

[ricpac]

Welcome welcome welcome nikhic55 to BBF!

[aiharkness]

Welcome to the group, nikhic55. Did you figure it out?

[ezrunner]

Wirelessly posted (what does it matter?)

Welcome to BBF

[nikhic55]

No it is still doing it :(

[nikhic55]

It is still doing it any ideas?

[JSanders]

Strange, never heard of this one... starts out correct, breaks to the default Sprint tune, and back to your custom tune.

I honestly don't know...

Try these tips:
It is recommended to have not file sizes exceeding 512 kB for some models. Most newer BlackBerry devices can handle bigger files but a ringtone below 512 kB will always work.

Similarly, there is no need to have a ringtone longer than 30 seconds, as the various carrier's do not allow a ring time before voicemail longer than 30 seconds.

[Matt Rush]

Sorry I cant help you with your question. Welcoe to the forums anyway.