Numie here needs serious help Please!!

[spark_plug]

I've got BB pearl 8100 and it has pooped everywhere! It has a white screen with an icon that has a circle, square and triangle in a row with a square around it and a circle around the square and a line through it, and under the icon is the numbers 507. I did find out that this 507 mean there isn't no OS. I can't get it to do anythang not even shut off. I've attempted to attach to my computer and try the desktop manager, but doesn't seem to be acknowledging the phone is attached. I really need step by step details on what i need to do to fix my phone. I know this sounds ignornant but i don't understand nethang when it comes to issues of this nature on a phone. If someone could please not laugh at me to hard and help me i would so so appreciate it.

Cami
spark_plug

[Sith_Apprentice]

Welcome to the forums
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

try those. the latest OS download for the 8100 is located http://www.blackberryforums.com/gene...dafone-de.html

[ezrunner]

Wirelessly posted (off to see the wizard)

And that should do ya follow the instructions to the letter. Ask questions if you need and you will be fine

[ricpac]

Welcome to BBF spark_plug!

[DavyD]

Those links worked for me, Much thanks for the posts!!

[kwazi97civic]

Awesome

[dewono]

Welcome, spark_plug. Hope your problem solved.