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Knows Where the Search Button Is
Posts: 31
Join Date: Jul 2008
Model: 8310
OS: 4.5.0.81
PIN: N/A
Carrier: AT&T
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While updating to 4.5 -
07-07-2008, 06:57 PM
I am new here 8)
and I think that I just killed my Blackberry Curve!
Can anyone help plz?
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BBF Monty Python Mod
Posts: 10,309
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
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07-07-2008, 07:00 PM
Wirelessly posted (BlackBerry 9000 4.6.0.67)
You need to be more specific what is it doing, what happened, any errors etc?
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BBF Moderator
Posts: 31,258
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: >Options >Status
Carrier: TMobile
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07-07-2008, 07:01 PM
If the hourglass is just spinning, leave it alone. Takes 20-30 mins.
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Knows Where the Search Button Is
Posts: 31
Join Date: Jul 2008
Model: 8310
OS: 4.5.0.81
PIN: N/A
Carrier: AT&T
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07-07-2008, 07:03 PM
Alright.
I downloaded the Desktop Manager 4.3
Downloaded the 4.5 OS for my 8310.
During the installation, my computer stopped reading the USB and the installation canceled. Now my phone will not turn on and only the red LED indicator is blinking.
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BBF Moderator
Posts: 31,258
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: >Options >Status
Carrier: TMobile
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07-07-2008, 07:05 PM
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Knows Where the Search Button Is
Posts: 31
Join Date: Jul 2008
Model: 8310
OS: 4.5.0.81
PIN: N/A
Carrier: AT&T
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07-07-2008, 07:06 PM
From what I've been seeing for the past 10 min. No hourglass has appeared on the screen. It's been a black screen.
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BBF Monty Python Mod
Posts: 10,309
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
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07-07-2008, 07:07 PM
Wirelessly posted (BlackBerry 9000 4.6.0.67)
Try a battery pull. See if that will get an hourglass for you. Also I am assuming DM doesn't see the device at all?
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BBF Moderator
Posts: 31,258
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: >Options >Status
Carrier: TMobile
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07-07-2008, 07:07 PM
Is the BB still connected to the PC? Have you tried popping out the battery?
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Knows Where the Search Button Is
Posts: 31
Join Date: Jul 2008
Model: 8310
OS: 4.5.0.81
PIN: N/A
Carrier: AT&T
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07-07-2008, 07:09 PM
I pulled battery twice. Only red LED comes back on.
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BBF Moderator
Posts: 31,258
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: >Options >Status
Carrier: TMobile
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07-07-2008, 07:11 PM
Hmmm....doesn't sound good. Try JL_Cmder with DM NOT running. If that doesn't do it, then I'd say something is very wrong, hardware related.
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Knows Where the Search Button Is
Posts: 31
Join Date: Jul 2008
Model: 8310
OS: 4.5.0.81
PIN: N/A
Carrier: AT&T
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07-07-2008, 07:12 PM
This sounds like my only solution: JL_Cmder
So I will give it a try. 8(
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BBF Monty Python Mod
Posts: 10,309
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
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07-07-2008, 07:12 PM
Wirelessly posted (BlackBerry 9000 4.6.0.67)
Keep in mind that it can take dozens of attempts to get the above mentioned steps to work.
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BBF Moderator
Posts: 31,258
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: >Options >Status
Carrier: TMobile
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07-07-2008, 07:13 PM
The fact that the display never lights up gives me a bad vibe.
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BBF Monty Python Mod
Posts: 10,309
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
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07-07-2008, 07:18 PM
Wirelessly posted (BlackBerry 9000 4.6.0.67)
Yep, but I doubt its a hardware issue, unless the device just doesn't recognize the hardware anymore. You might have to contact your carrier to get a replacement if jl commander doesn't work. Are you still under your 1 year warranty?
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Knows Where the Search Button Is
Posts: 31
Join Date: Jul 2008
Model: 8310
OS: 4.5.0.81
PIN: N/A
Carrier: AT&T
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07-07-2008, 07:19 PM
Hm..I got my phone in April. But I don't know if I got warranty or not.
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BBF Moderator
Posts: 31,258
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: >Options >Status
Carrier: TMobile
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07-07-2008, 07:20 PM
If you got it from AT&T in April, then you have a 1 year warranty.
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BBF Monty Python Mod
Posts: 10,309
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
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07-07-2008, 07:21 PM
Wirelessly posted (BlackBerry 9000 4.6.0.67)
Well the devices have a 1 year manufacturer warranty from RIM. ATT is a carrier that will replace for you. Call them and ask about Exchange by Mail.
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Knows Where the Search Button Is
Posts: 31
Join Date: Jul 2008
Model: 8310
OS: 4.5.0.81
PIN: N/A
Carrier: AT&T
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07-07-2008, 07:22 PM
So if this JL_Cmder does not work, that will be my only solution?
Going to carrier and say?
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Knows Where the Search Button Is
Posts: 31
Join Date: Jul 2008
Model: 8310
OS: 4.5.0.81
PIN: N/A
Carrier: AT&T
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07-07-2008, 07:46 PM
Thanks SO MUCH!!
Honestly, I thought my phone was dead.
I guess I am re-installing the OS, now I see the white screen with a battery and a red slash across it.
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BBF Moderator
Posts: 31,258
Join Date: Jun 2005
Model: 8320
OS: 4.5.0.102
PIN: >Options >Status
Carrier: TMobile
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07-07-2008, 07:49 PM
Did you start this process with a low battery?
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New Member
Posts: 12
Join Date: Mar 2005
Model: 8310
PIN: MyVer=Pin
Carrier: AT&T
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07-07-2008, 07:52 PM
Sounds like the battery in charging now. Did you notice if your battery was low before you started the OS upgrade?
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