At my whits end

[tormented]

technically I'm not a new user, I have had my BB World Edition for about 7 months. I am so frustrated with it that I have stopped even trying to figure out how to use the thing. I figured out how to get my email, but I get it via the little email icon as well as through the Gmail icon, still haven't figured out how to just get one. I get text messages, and I can send them. Not able to view pictures or video sent to me in any form. Not from the email icon mail or the Gmail icon mail. Any link that I need to follow ... forget it. I either get, site timed out, no authorization for the site, some error, try again later, or just nothing at all. I have a media icon that says music, video,ring tones, and pictures. No able to do anything with any of them. Yes I have gone through the trouble shooting guide. Still, i can use none of it. I have the full Internet/data package from Verizon, when I call for help from Verizon they tell me to go to ..... blackberry site and its really easy to use. Well WTF! Not with this phone. I basically pay so i can call, text, and read email. Is that all this phone does??

[brady7250]

have you tried going into the verizon store? I've had awful luck on the phone with cell companies trying to explain how/why things happen.

[NickfromIL]

Originally Posted by tormented

technically I'm not a new user, I have had my BB World Edition for about 7 months. I am so frustrated with it that I have stopped even trying to figure out how to use the thing. I figured out how to get my email, but I get it via the little email icon as well as through the Gmail icon, still haven't figured out how to just get one. I get text messages, and I can send them. Not able to view pictures or video sent to me in any form. Not from the email icon mail or the Gmail icon mail. Any link that I need to follow ... forget it. I either get, site timed out, no authorization for the site, some error, try again later, or just nothing at all. I have a media icon that says music, video,ring tones, and pictures. No able to do anything with any of them. Yes I have gone through the trouble shooting guide. Still, i can use none of it. I have the full Internet/data package from Verizon, when I call for help from Verizon they tell me to go to ..... blackberry site and its really easy to use. Well WTF! Not with this phone. I basically pay so i can call, text, and read email. Is that all this phone does??

I really hope this doesn't come off as rude, but you may want to check with your local Verizon stores. I know a lot of them offer a free class on getting to know your new smartphone, and usually hold it on evenings and weekends. You may want to use this as your first step.

[TroyDBrown]

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