I'm a fresh&new BlackBerry addicted, and in few days I understood that I really love my BB and my new role of BES Administrator.
First post here, obviously due to a problem (I searched in this database but I did not find a response to my question, I fear because it is a really simple and probably stupid one
; if there is a faq regarding the same argument posted elsewhere around here, please excuse me: I told you that I'm quite new).
The scenario (not too much detailed, but due to the simple nature of the problem):
- BlackBerry 8707v
- BES for Domino
Ok, all is working great
, but... one user had some strange problems, I think caused by his not-locked keyboard in his pocket (probably some configuration has been deleted or something).
Ok, no problem, let's use the "Wipe" function ---> same result
Well, let's try the "Nuke" function... ok, it worked, the device is nuked (on starting, it shows the "507" screen), and now I have to load the device with a new configuration.
Ok, but... ops, I have not a saved configuration, well let's create the first... ops again, I find that I need the Device Software Configuration package and to point to "%CommonFiles%\Research in Motion" folder...
And here is the question: precisely, which are the necessary steps to load the "Device Software Configuration package" and what is it (a JAR archive, a folder with some files, or other), and where I can find it? (uhm... yes, these are three questions, but you know what I mean)
I downloaded from BlackBerry site a file called "8707vM_PBr4.1.0_rel394_PL220.127.116.11_A18.104.22.1686_Voda _UK.exe".
Is it the right file I need?
Have I to launch it on the same machine with the BES installed?
I need help; sorry for the probably stupid question, but the BES help guide is not so helping and, you already know, I'm new in the BB World.
Thanks in advance
Fab from Italy