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Like new! This is the perfect small office phone system for a tech savy business. We were too busy to enjoy the bells & whistles of the Fortinet office phone system. Has auto attendant & voicemail. Fortinet does sell reasonable support services. Paid 1,750 new and used for 3 months before deciding to use cell phones. 3 of the phones come with protective covering on displays. You will want to purchase a battery back up APC devise. I have a separate listing for a conference room phone that works with this system. All phones come in original box, factory reset with manual. Clean and smoke free office.