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1. A tracking number will be e-mailed to you once the order has been shipped. If everything goes smoothly, packages will be delivered by the Estimated Delivery Time. However, in case of bad weather or unexpected situation, the shipping might need more days and we really appreciate if you could wait for one more week before contacting us.
2. We will follow up with your package and contact you on our side if there is any problem with the delivery.
3. We are NOT responsible for wrong or undeliverable address. Please provide us your full address with telephone number and make sure your shipping address is correct and deliverable. If you need to change shipping address, please change it before you place the order.Taxes, Customs, and Duties
Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to offerding or buying.
Please note customers should be responsible for all import duties or tax fee, please pay for it when shipping company deliver the package to you. Due to customs regulatory policies, please note that we are unable to list purchased items as a gift or write an amount lower than the actual product price.Return Policy
At our store, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. You can just reply the email sent by customer service if there is anything wrong with the product and then we'll take care of it (our customer service will email you to follow up the order after the order has been shipped).
The products are fine, but I changed my mind.
Products with no quality-related issues can be returned within 30days of receiving your order. You will be responsible for all shipping fees. Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
We guarantee all of our products against material and workmanship defects within the warranty period. The warranty period of this product is 90days. If the product doesn't work, please email us with detailed problem and photos first and we'll provide technical support to resolve it.
If Customer Service confirms the quality problem with the information you sent, we can offer you an exchange, new components for replacement or refund. We will be responsible for all shipping fees.
Damage or missing components
Our products are all brand new and inspected carefully before shipping. If you receive a broken item or missing part, please keep the original package and email the photos to us within 7 days.
Please attach following photos in the email so that customer service can resolve the issue sooner:
1. Photo of the outside and the stuffing inside of the package.
2. Photo can show the shipping label on the package.
3. Photo of the damaged item.
Where do I return the product?
US customers can return their products to our US warehouse. Customers from European Union countries can return to our European warehouse. Customers from other countries will need to send their products to our warehouse in China.Customer Service
Customers are always #1. We care about our valued customers so we always pay 100% attention on your order. In order to make sure everything goes smoothly, we will email you to follow up the order after the order has been shipped. If you have any questions regarding your order, you can just reply our email and we'll response no later than 1 working day.Contact us
If you have any question,Please feel free to contact us Before you contact .