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Questions: During business days, we will make every effort to respond to your emails as soon as possible. If you have any questions about this item or other items in our list, please contact us prior to offerding. Over the weekend or holidays, the questions will be answered in the first opportunity.
Sold As-Is, Where-Is: Most of the items listed were used in one form or another in a laboratory for different research and development projects, and are now being sold due to the termination of these projects. At this stage we are not able to completely test and calibrate the items due to cost and value of the items, therefore, all items are sold as-is, where-is, without warranty or guarantee, unless specified in the listing and will not include power cords or test cables unless it is stated in the listing. All sales are final. Please ask all pertinent questions regarding the condition of the item before you make your purchase, as your selection may prohibit other customers from offerding. The operation of the items is the customer’s sole responsibility, and he/she must have the professional skills to safely operate them. We reserve the right to refuse a return based on customer not fully understanding the item description and the proper way of operation or changing his/her mind. If you feel that you have received an incorrect item, please retain the item and all packaging materials and notify us ASAP. A Returned Merchandise Authorization (RMA) is required for all returns, so please contact us to make a request for one. Returned items must be received within 7 days of the RMA date or the case will not be honored. Original shipping charges are non-refundable and the buyer is responsible for the return shipping on all items, freight and insurance. If a replacement is sent, there is no charge for re-shipping. We reserve the right to refuse any returns sent without prior approval.
Return Shipment: All returns must be received in the same condition as shipped including all accessories attached. For claims, it is required that all original packaging materials be retained and returned with the defective product. If the item has been tampered with and/or changed in any way, from original condition, we reserve the right to refuse refund. Additionally, upon the receipt of the unit, we will fully examine the item in question, inspect its condition and verify the serial number(s). If the state of the returned item is different than that described in the listing, we reserve the right to refuse refund. Additionally, if it is evident that the item was damaged due to improper installation/use, we reserve the right to refuse refund. All return shipments should be properly insured. We will not honor claims for any items which were uninsured and damaged during return shipment.
Rates: Shipping charges are the responsibility of the buyer and are non-refundable. Rates include handling, packaging materials, label processing, actual shipment, tracking information and insurance. Shipping rates are also based on the weight and dimensions of the item(s) and your location. You always have the opportunity to pick up the items from our warehouse in Hayward, California.
Processing Time: Once payment has cleared, we make every effort to ship the item within 3 business day typically within 2 days. Freight items may take longer due to the need of preparation for shipping.
Multiple Orders: In case of multiple purchases, we will be glad to combine the shipment costs for cost savings. Please contact us and we will provide the best rates.
Packing Materials: For securing your item through transportation, we are packaging all items with a combination of packing foam, bubble wrap, peanuts, packaging paper, and packing tape.
Freight Shipment: For freight shipment, shipping arrangements will be the sole responsibility of the buyer. We will be ready to assist the process. Additionally, there may be a crating/palletizing charge to be determined on a per item basis. If you have any questions regarding this matter, please contact us beforehand.
Not Mainland and for International Shipping: The shipping rates are covering the continental US only (Alaska, Hawaii and Remote Areas of the US may be higher). If the item is shipped to one of the above mentioned areas, please do not send payment until you receive a customer invoice. International buyers, please contact us prior to offerding, as costs for shipping outside the USA (or Alaska and Hawaii, inside the USA) will be much higher. Please ask for quotes ONLY if you are a serious buyer. Shipment out of the continental US are determined on a case-by-case basis. We reserve the right to refuse shipment to certain locations/customers if all of our requirements are not met. The customer is responsible for all documentation and customs forms, which must be presented before pickup. We must be notified by the customs or the carrier 24 hours before the item is scheduled for pickup. We will always ship on your TNT, DHL, FedEx or UPS account at no additional cost.
Payment: After clicking the “Buy it Now “button, please click the “Pay Now” button at the top of the listing to immediately proceed with the checkout and payment process. As an alternative, you can proceed via the “My ” page and follow the provided hyperlinks. Payment must be made within 3 business days of purchase. We accept Visa, American Express, MasterCard, and PayPal. Orders will be shipped to the billing address of the credit card only. When using PayPal, payments must include your shipping address and should be submitted via the checkout process. We reserve the right to refuse any PayPal payment that does not meet these requirements. If you are paying via Check then be aware that sellers on can only release your item after payment is cleared (We have seen that it sometimes take up to seven days), so please be aware of this method of payment. Credit Card funds are transferred immediately and PayPal will immediately confirm it. For California customers, sales tax will be added to your order. If you are tax exempt, please provide a copy of your tax exempt certificate before check-out. Please do not send payment until we send you a revised invoice.