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Terms of Sale:
Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received. Please contact us to request a return authorization. Your name, sale number, and reason for return should be included in the email. All items returned must contain all original packaging materials.Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable. If the item is found non-defective, the item will be sent back to the buyer at buyer\'s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and / or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned.
We will reply all messages within 24 business hours and we are able to give you a quick response during the duty time. If we are off duty, please kindly be patient and give us a little more time, not just leave the neutral or negative response without communication. Every problem will be solved ASAP if you contact us!
Our working time
Monday To Friday:
9:00 am --- 12:00am
(Please Refer to Beijing Time.)
Copyright©Dreamland Dental Store,All rights reserved
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