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Sales Tax Information:
We are required by law to charge State/City Sales Tax for any item that is shipped to a state in which we or our parent companyhave a physical representation or provide service.
These states are as follows:AZ, CA, GA, MO, NJ, NV, NY, PA, SC, SD, and TX.
Please Note:If additional shipping costs are charged apart from theitem(s) ordered, CA, GA, MO, NJ, NY, PA, SC, SD, and TX will also require that taxes are chargedon any shipping costs, as they are considered part of the sale price.
International customersmust pay via PayPal in US Dollars. Shipping and Import/Export charges and feeswill be addedat time of checkout,in accordance with the guidelines of the Global Shipping Program (GSP).
Please Note: we donot collect or receive ANY payment or compensation from international shipping costs, taxes, tariffs, import/export fees, or other charges added to orders utilizing the GSP service.
We're here to help with your computer purchase. Per 's newest policy updates, please use the "Ask a Question" or "Contact Us" links .
Our hours of operation are Monday-Friday, 7am-3pm Pacific Time. We do respond to every email that is sent to us within 24 hours except on weekends. If you do not receive a response, please check your email filters to see if our return email was rejected. For after hours or weekends, please use email to contact us.
EPC is proud to offer you business-grade, off-lease computer equipments of all kinds. Whether it's a laptop, desktop, LCD, printer or one of our other amazing deals, each piece is coming to you off-lease. As such, while the physical condition of the machine may feature small scratches or blemishes, each piece is in good working condition, ready to provide you the best experience possible.
Our equipment comes from businesses all over the world, who have recently engaged in a new lease, providing the items that you see here at our online store. Business-grade machines are a literal step-up in quality from standard, big-box store equipment. It's made to last and it's truly the largest difference between the stuff you "can get" and the stuff you must have to change the way you compute.
We primarily use UPS to ship items won in our sales. Though your invoice may show UPS, we (EPC) ultimately reserve the right to ship by our preferred courier (usually the most cost effective of either UPS or USPS while maintaining our deadline). If you would like USPS or FedEx, please make a request of it upon payment. Special request cases may incur additional charges. Signature required for delivery of item(s) + shipping over $500. Please use the shipping calculator located at the bottom of this sale to determine shipping cost prior to offerding.
International Buyers will be subject to the terms and conditions of the Global Shipping Program (GSP). EPC will ship item(s) purchased by international buyers via USPS to the Global Shipping Hub, where they will be forwarded to whichever international address has been provided by the buyer. We DO NOT ship directly to any international location.
Warranty coverage is for all hardware and hardware components included with the original sale. In the event that repairs are sought without a return (such as in the case of shipping damage, when the buyer chooses to keep the item), estimates for all repair and service costs must be submitted to the EPC, inc. accounting department for approval BEFORE proceeding with repairs (please contact us for details). Any repair/service cost summary submitted without prior approval from the EPC, inc. accounting department may be denied as part of the warranty procedure, and may not be reimbursed.
Any Software pre-installed at time of purchase will be covered for initial 30 Days ONLY. All other software installed post-sale (not included/installed at time of sale) will not be covered under warranty. Software/Data Recovery is not covered under Warranty. NOTE: When configuring your system for first use, please ensure that all backup and recovery files are created in the event that your software is compromised.
ADDITIONAL WARRANTY INFORMATION:
All returns are subject to authorization from EPC, inc., and require an RMA number. Returns for refund may be assessed a restocking fee. Any applicable restocking fee will be deducted from the amount of refund.
GLOBAL SHIPPING PROGRAM (GSP):
All International Sales purchased via the Global Shipping Program (GSP) will be subject to the GSP Return Policy, which may differ from the warranty described above.
NON- SHIPPING DISTRIBUTORS/MAIL FORWARDING SERVICES:
ATTENTION! EPC, INC. WILL NOT SHIP ANY ORDER USING A SHIPPING DISTRIBUTOR/MAIL FORWARDING SERVICE AS THE PRIMARY SHIP-TO ADDRESS (other than the GSP). ALL SUCH ORDERS WILL BE CANCELED AND REFUNDED.
IF FOR ANY REASON THE ORDER IS SHIPPED, THE ORDER WILL HAVE THE WARRANTY VOIDED - NO WARRANTY OF ANY TYPE WILL BE HONORED.
-EPC, inc. does not authorize the use of Shipping Distributors/Mail Forwarding Services (other
than the GSP), due to a strictEXPORT policy.
-EPC, inc. does not warranty ANY order that has been forwarded/reshipped to a location that is not the Confirmed Address.
-EPC, inc. will not validate any warranty for these types of orders, and will not offer any compensation for return, replacement, or refund for orders shipped via forwarding service, or otherwise forwarded to another location by a 3rd party service.
AGAIN, ALL SHIPMENTS USING THE TYPES OF ADDRESSES FOR SHIPPING DISTRIBUTORS/MAIL FORWARDING SERVICES (AS NOTED ABOVE), WILL BE CANCELED AND REFUNDED. SHOULD ANY SUCH ORDER SHIP, IT WILL NOT INCLUDE A WARRANTY OF ANY KIND.
EPC has been in business since 1984, and is a full-service, technology-driven business. We are ready to provide you with today's best computer-based solutions. Whether it be for home or business, we've got you covered. EPC, Inc. is a wholly-owned subsidiary of CSI Leasing, the largest independent IT leasing company in the United States.