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We take great care packaging every item to ensure safe shipment to you. We use top quality packaging materials and equipment.
We are happy to arrange shipping for you, we DO NOT charge an extra fee for this service. When using us to arrange your shipping your item(s) are automatically shipped with added insurance that covers the FULL value of your purchase.
You are encouraged to arrange your own shipping, please contact us to make arrangements. Regardless if we arrange shipping for you, or if you make your own arrangements, all items ship "Freight on Board (FOB), Origin" meaning, the buyer takes ownership as soon as we load it on the truck. ANDbio is not liable for damages that may occur during transit but we will work with you to file an insurance claim.
Standard Domestic Shipping
Standard shipping methods are chosen for you at our discretion, either by USPS, FedEx or UPS. Tracking numbers are emailed automatically at the end of the business day, once your shipment has left our facility. UPS overnight is only available until 12pm PST in order for us to ship on the same day. Please call to verify we've received your overnight request. Same day shipping overnight is not available during holidays or weekends. If you are sending to a PO Box, your purchase must be shipped via USPS, either First Class, Priority, or Parcel Post, without exception.
For larger and sensitive items that we have designated for freight shipment, please contact us for a shipping quote before you pay on-line. Items over 70 pounds will likely ship on a pallet or crate, Freight shipments will require a quote before you can make payment. Please contact us with:
Failure to provide this information could result in extra fees assessed by the carrier and we may bill you for the difference.
If your item arrives damaged by the shipping carrier, please take clear images before & after opening your package to document the extent of the damage. The claim will require pictures of different angles of the box/crate before opening, and the damaged product(s) after opening. Email us immediately with your order number and item description, along with the images and we'll begin the claim process for you. We manage you claim at no extra cost.
Will-call is available for those arranging their own freight carriers and local pick-ups. We do not charge an extra fee if you want to pick you item up or arrange your own shipping.
We take great care packaging every item to ensure safe shipment to you. We use top quality packaging materials and equipment. We build custom skids for oversized items shipped domestically and if an item requires a crate, we partner with Tri-City crating to supply with ISO certified heat-treated wood crate. We do not charge a palletizing or packaging fee, but if your item requires a custom built skid or crate, we will invoice you for the added costs.
International orders will need to contact us and ask for a shipping quote. All International customers are responsible for their country's duties & taxes. Please check with your country's requirements before purchasing.
We do offer international freight shipments. Simply contact us for a freight shipment quote according to the regular freight shipment instructions.
International Shipping Restrictions
In order to be eligible for standard international shipment, items must have a final sale price of at least $150. In order to be eligible for international freight shipments, items must have a final sale price of $1,500.
We do not offer international shipping to countries restricted by United States law.
We are happy to arrange shipping for you, we DO NOT charge an extra fee for this service. When using us to arrange your shipping your item(s) are automatically shipped with added insurance that covers the FULL value of your purchase; you will be responsible for a 10% deductible.
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customer's responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the shipping costs.
If you are unsatisfied with your purchase in any way, please contact us first so we can rectify the situation immediately. You do not need to open a case on or leave negative response, your complete satisfaction is more than enough motivation for us to do whatever it takes to make things right!
Please call our toll free number on our web site
Monday − Friday, 9am to 6pm PST
We bring integrity to the on-line market place. At ANDbio, customer service comes natural and is part of our core values. We have extensive knowledge about many common machines, if we do not know the answer right away, we will find out.
30-Day, 100% No Hassle, warranty
All our products carry a 30-Day Warranty, unless specifically stated otherwise. If the product does not work you may return it for a replacement or refund within 30 days of our ship date. Customer is responsible for return shipping and item's safe arrival at our facility.
If you receive a non-functional product, please contact us to hold a replacement or return the item with your order number. All items must be returned in exact condition received, including any accessories & packaging when applicable.
Open: Monday-Friday 9AM-6PM PST
43071 Business Park Drive
Temecula, CA 92590
Phone: Please visit our web page for toll free phone number
The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not offer on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, an ANDbio representative will verify your status as an authorized purchaser of this item before shipping of the item.
EQUIPMENT FINANCING AND LEASING AVAILABLE!
With Partners Capital, ANDbio developed a custom tailored financing and leasing program backed by aggressive rates and rapid funding to help our customers maximize their profits and reduce their expenses. Please contact us for a quick and easy application.
LEASE and LOAN options:
Credit Application Form:
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