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We want our customers to be completely satisfied! If you are not happy with your item, please notify us before opening a case or leaving any negative or neutral response.
Someone from the Moose team will reply with an authorization and shipping instructions to start the return process. Customers have 30 days to report anything that is not to your satisfaction. Items must only be returned in the same condition which they are received, with original packaging and paperwork. For security purposes, all of our parts are sealed and or marked so that they can be identified. Please note that removing or tampering with seals will void your return. Shipping costs and other financial fees are non-refundable. Listings with the “Free Shipping” option are subject to change. A carrier may be listed as the assigned shipping service for that listing, however, we reserve the right to change carriers to get the best price and quickest delivery. Please note changes only apply to orders marked “Free Shipping.”