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Payments can be made via PayPal at the time of purchase.
Select PayPal for all major credit cards and other bank options.
Free Shipping offer is valid for Standard Ground Delivery to the lower 48 U.S. states only. Does not include and cannot be applied to previous or pending orders, or combined with any other offer. Most items are shipped via FedEx or USPS. There is a surcharge for PO/APO/AK/HI/PR addresses. Please contact us for more information.
Free Shipping Freight offer is valid to the lower 48 U.S. states only. All freight orders must ship to a business or commercial address. There is a $100 residential surcharge for freight delivery. Please contact us with questions.
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Most items ship within one to three business days, but some may take longer. You will receive order updates with tracking information as they become available.
We ship using recycled or reused materials in order to reduce our footprint on the environment. Rest assured, every item is thoroughly padded to protect against bumpy travel.
Packages DO NOT ship from our distribution center on the following holidays:
Contact us with any questions.
When will my item ship?
Most items normallyship within one totwo business days, but some may take longer. You will receiveorder updates with tracking information as they become available.
How will it be safely packed?
We ship using recycled or reused materials in order to reduce our footprint on the environment. Rest assured, every item is thoroughly padded toprotectagainst bumpytravel.
Isthe item tested and working?
Yes, all items are tested to the best of our ability. All functions are guaranteed to work unless otherwise noted.
What does the iteminclude?
The item includes only what is pictured and listed. Please review the description section above for details.
What is the condition and how long was is used?
Please see the detaileddescription and enlarged photos of the item. While we may not have history on the item, we will always list everything we know about it.
What is "Seller Refurbished"?
Seller Refurbished means an itemhas been partiallyrestored or reconditionedby our professionalstaff(or in some cases a third party). This means the item has been inspected, cleaned, and oftenrepaired to full working order. It is in excellent shape and can be happily and safelyused for years to come!
Is there a warranty?
All of our items are guaranteed as described during the 30-day return policy. Additional warranty coverage is available from.com
We are committed to providing you excellent service and helping you find the machine that best suits your needs. Included below are our policies which govern shipping damage, exchanges & returns, and warranties. If you have any questions about these policies, please don't hesitate to call us.
Delivery Policy (Within 5 Days of Delivery)
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
We sell new, refurbished, and pre-owned equipment. All equipment is shipped in proper working condition. However, occasionally issues do arise. Therefore, if any item is not working properly please contact us immediately so that we can send a replacement, help with troubleshooting, and/or start the claims process.
Exchange and Return Policy
Phone or website purchases are eligible for return within 30 days of the original order date. Buyer pays return shipping. Shipping fees will not be reimbursed; if you received Free Shipping during checkout, we will deduct our original shipping fees from your overall refund. There is a 20% restocking fee for items returned that are not the fault of Voltage Restaurant Supply.
How to Request an Exchange or Return
Please note: We strongly recommend you ship your package with a carrier that can provide tracking and insurance for proof of delivery. We are not responsible for packages lost or damaged in transit. Buyer pays return shipping.
100% Satisfaction Guaranteed
We stand behind everything we sell. We strive for 100% customer satisfaction, as reflected in our response. If for any reason you are unhappy when the item arrives, please contact us immediately - we will make it right! If you are not satisfied with your order, you can return it for a replacement or refund within 30 days of the original order date.
Note: Our warranty/return period is 30-days from the original order date. Buyer pays return shipping. Shipping fees will not be reimbursed; if you received Free Shipping during checkout, we will deduct our original shipping fees from your overall refund. We will deduct a20% restocking fee for items returned that are not the fault of Voltage Restaurant Supply.
Voltage’s guarantee does not cover ordinary wear and tear, damage caused by improper use or accidents, or improper installation. We require industry professional installation (ex. espresso technician) for all commercial equipment and proper water filtration. In certain instances, we may request a receipt from the professional installation, the technician's notes, etc.
All orders will be refunded to the original payment type.
If you have any questions, don't hesitate to ask! Contact Voltage Restaurant Supply.
We specialize in new, refurbished, and pre-owned restaurant equipment. All of our machines are thoroughly cleaned and tested before being offered for sale. Our equipment is sold ready to install and use with a 30-day satisfaction guarantee! Keep in mind, when buying used equipment: We test each and every item and guarantee them on arrival, but you will need a qualified industry technician for installation and maintenance.
Please read our condition definitions, as we strive to accurately describe each item. We have outlined some general guidelines on how we approach product conditions below: