Repost- "Show Filed" messages problem
 

Reposting this here as I got nothing back in the Z10 forum, and unless this can be fixed my boss will ditch his Z10.

Hi,

Got a bit of weird problem, my boss had just converted to a Z10 from and 9900 and loves it but he has a process of using Outlook rules to move messages into sub folder from certain staff. He then has "Show Filed Messages" set to off so they show in the main mailbox on his BB. This worked fine on the 9900 but whatever we set it to on the Z10 they aren't displayed.

I've tested this on my Z10 and its the same, whenever emails are filed they disappear from the inbox display regardless of what "Show Filed Messages" is set to.

Is this a bug or am I missing something?

We are on BES10 and Exchange 2010.

Thanks,
Matt

Re: Repost- "Show Filed" messages problem
 

We found the solution, it was pretty simple after all. Under the work account, choose "Edit folder settings" and then choose "Sync All Email Folders".