Problem with Desktop Manager
I have a 8330 Curve that I have had for a couple of months. This is my first Blackberry so Ihave a lot to learn. My laptop has Windows XP.
I normally do a sync of my calendar and stuff at least once a week and everything was great. All of a sudden I can not sync. Desktop Manager is not recognizing my device. It says Disconnected. I am using a USB port and when I plug in my device to my laptop the device battery charges so the issue is not with the USB port. But I did try different ports. The Connection in Desktop manager says USB. I have scanned this forum and I see a lot of people have issues with desktop manager and I have tried most of the suggestions which I understood how to try. I have tried uninstalling and reinstalling Desktop Manager from the CD which is 4.3. I have done this a couple of times and it did not work. I have tried installing 4.6 with out media manager from the Blackberry site and it still does not work. I have rebotted my laptop several times. I pulled the device battery which rebooted the phone and it still does not work. I have cleared the cache on the device and it still does not work. Please help!!!!! There is so much I need to learn how to do in Desktop Manager and I can't do anything because it won't recognize my device. |
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No, I have not tried that and I do not know how to do it. How do I do that?
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reinstall DM
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I have done that more than once using the CD that came with the phone which was 4.3.
I also installed 4.6 from the BB website and still have the same issue. |
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There should be a tutorial or sticky about this on the site somewhere. |
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Also check Device Manager of your Laptop (right click on my computer and select properties and navigate to Device manager) for any un-recognized USB Device. if yes, use let windows search for the driver, it can pull the right driver for your config. Seems like a USB Driver Problem. |
same troubles
i am having the same problem only with a storm. my phone is charging when in the usb port but the computer and dm are not recognizing it? i have tried several ports and once today the dm recognized the phone and i was able to sync. now iot won't recognize again? how can this be an intermitent problem?
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https://bis.na.blackberry.com/html?brand=vzw for verizon https://bis.na.blackberry.com/html?brand=sprint for sprint Is your phone set up to sync via bluetooth? If so, try turning it off. |
not that
connections are set to usb and my service rep from verizon says we do not have to do the service books. he is going to try a new phone. we tested it on another computer and when connecting it the balloon saying there was trouble with the hardware came up on the bottom of the screen.
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