BlackBerry Forums Support Community - BIS wont let me change PIN...

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- - BIS wont let me change PIN... (http://www.blackberryforums.com/showthread.php?t=79322)

fkjr2

06-03-2007 11:11 AM

BIS wont let me change PIN...

Had a Pearl and now a curve - when I log in to BIS and try to change PIN and IMEI, it says: "This info you provided is not eligible with this service provider" Huh? I have never seen this before.

Could it have something to do with the new BIS 2.3?

NJBlackBerry

06-03-2007 11:14 AM

Call the carrier.
I had this happen a long time ago and it was a PITA to get resolved.

fkjr2

06-03-2007 11:15 AM

o great, thanks!

bperkins

06-03-2007 11:54 AM

I had an issue switching mine over from the internet as well. Then I tried it from the Blackberry (Personal Email Setup) and it worked fine.

fkjr2

06-03-2007 01:01 PM

Quote:

Originally Posted by bperkins (Post 555325)

I had an issue switching mine over from the internet as well. Then I tried it from the Blackberry (Personal Email Setup) and it worked fine.

I'm sorry, how do you do it from the BB?

I am on BIS, Cingular, I don't think I can from the BB.

Appreciated, thanks

NJBlackBerry

06-03-2007 02:08 PM

You can try it from the Setup Internet E-Mail icon.

cwagar

06-03-2007 03:04 PM

Put your SIM in the new phone and let it tether to the Blackberry APN before you try and make a PIN change in BIS. This happened to me last night (exact same error message) moving from a Pearl to a Curve. Once I put my SIM in the Curve, and let it attach, the PIN change went right through.

No need to call CS.

fkjr2

06-03-2007 04:05 PM

Quote:

Originally Posted by cwagar (Post 555534)

that did it brother, your a genious, thanks

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