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-   -   Desktop Manager 4.2 Bluetooth; Failure to find device (http://www.blackberryforums.com/showthread.php?t=114441)

CO_BBTechie 01-24-2008 11:34 AM

Desktop Manager 4.2 Bluetooth; Failure to find device
 
Oh mighty Swamis, has anyone experienced difficulty in connecting an 8100 to Desktop Mgr V4.2 via bluetooth? I've paired my device with the desktop OS via the XP control panel. The search operation there yielded about a dozen devices that are around me including my own however, when I attempt to pair with the DM 4.2 application, the application's search for devices yields nothing.

I've used both the detect function, and also configure Bluetooth-> Add. Both methods yield the same result;
"The BlackBerry Device Manager cannot locate a supported Bluetooth enabled device. Verify that the Bluetooth enabled device is configured for use with the BlackBerry Desktop Software. For more info....." The help info below that suggests I verify the device is on and paired with my computer, which it is. :-?

I recently upgraded my DM from 4.2 to 4.3 and had no similar issues with the Bluetooth connectivity while running at 4.2.

I had previously said my issue was with 4.2. It is not, it's with 4.3.

Any ideas? Thanks in advance.

CO_BBTechie 01-24-2008 04:12 PM

28 views and not one suggestion? I'm beginning to think I'm the only one who's experienced this issue. I should mention I'm having the problem on my desktop, as well as my laptop... and I still haven't figured out why.

hsuanstr 01-24-2008 11:19 PM

Same with me, I can pair with desktop perfectly. However when I open up desktop manager the bluetooth setting area is grey-ed out and I can't select anything.

tricky_ott 01-25-2008 03:13 PM

If you are on a BES, this is a setting that can be disabled by IT policy. In fact I believe disabled is the default.

**edit. I just checked my BES and it is indeed set to disabled by default. It's in the IT policy Bluetooth group.

CO_BBTechie 01-28-2008 01:02 PM

I just checked the policy, and it appears that your statement may not be accurate. The Bluetooth policy group states; "In the absence of this rule, a default value of "FALSE" will be used." Since we have nothing specified, one would assume that our policy is not preventing Bluetooth operations. Also, As I had stated previously, I had no problem using Bluetooth with the previous (4.2) release of Desktop Manager. My issues began only after trying to setup Bluetooth with the newest (4.3) version of DM. Thanks for the reply though.

Palm2BB 01-28-2008 05:11 PM

Wirelessly posted (BlackBerry8100/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

What's the advantage of using BT over USB?

CO_BBTechie 01-28-2008 05:21 PM

Wireless synchronization with Outlook is what I'm after primarily. On a side note, I hear that the technology for wireless charging exists, but hasn't been perfected yet.

Palm2BB 01-28-2008 05:47 PM

Wirelessly posted (BlackBerry8100/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

What's the advantage of using BT over USB?

CO_BBTechie 01-28-2008 05:51 PM

You're repeating yourself..."Wireless" is the obvious advantage of BT over USB.

Palm2BB 01-28-2008 06:30 PM

Quote:

Originally Posted by CO_BBTechie (Post 814313)
You're repeating yourself..."Wireless" is the obvious advantage of BT over USB.

Sorry about that. I hit "back" a few times on my browser...

Have you seen the article here?Set up Bluetooth connectivity with BlackBerry Desktop Manager

CO_BBTechie 01-29-2008 10:55 AM

I had seen that, yes. Thanks. I think I'm going to roll back to 4.2 and see if I can re-establish BT connectivity.

Palm2BB 01-29-2008 11:05 AM

Wirelessly posted (BlackBerry8100/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I'm on 4.2 and tried setting up Bluetooth to no avail. Any idea how to make it work if there's no BT icon in the systray, nothing in the Control Panel, and nothing happens when I run bthprops.cpl? I do have a blue BT indicator light that's always on, and there's a Dell BT adapter installed. Any help would be appreciated. Thanks!

tricky_ott 01-29-2008 02:10 PM

Quote:

Originally Posted by CO_BBTechie (Post 814074)
I just checked the policy, and it appears that your statement may not be accurate. The Bluetooth policy group states; "In the absence of this rule, a default value of "FALSE" will be used." Since we have nothing specified, one would assume that our policy is not preventing Bluetooth operations. Also, As I had stated previously, I had no problem using Bluetooth with the previous (4.2) release of Desktop Manager. My issues began only after trying to setup Bluetooth with the newest (4.3) version of DM. Thanks for the reply though.

I was referring to the "Disable Desktop Connectivity" policy.

Its definition is " Specify whether the BlackBerry device can use Bluetooth technology to connect to the Desktop Manager".

If you do not set this rule a default value of True will be used.

Therefore, by default, this functionality is disabled.

CO_BBTechie 01-29-2008 02:38 PM

You my friend, are a genius! Thank you so much. That seems to have been it. Also, I had to connect via USB at least once, before I was able to add the Bluetooth profile and successfully find my device. This still doesn't explain why I was able to connect with DM4.2 previously, unless the BES admin I replaced had done something with that option between the time it worked for me before, and now. Thanks again!

CO_BBTechie 01-29-2008 05:24 PM

Quote:

Originally Posted by hsuanstr (Post 810957)
Same with me, I can pair with desktop perfectly. However when I open up desktop manager the bluetooth setting area is grey-ed out and I can't select anything.

Have you already paired your phone at the OS level? It's my understanding that your Bluetooth options in DM are not available to you, until you have paired your phone with the operating system.

mikeyharm 01-29-2008 11:35 PM

Similar, but wierd...
 
I've got a similar, but strange issue happening here:

My BlackBerry Device Manager can see the Bluetooth-connected 8310, but Desktop manager never starts sync, or recognizes that the device is set up.

If I use USB, everything works. If I remove all of the BT settings and start over, the BB Device Manager (and the DM connection options) both see the 'Berry, but the PIN is never shown at the bottom of the DM window. I'm confused. I thought that if Device Manager saw a device, that you were home free.

I'm running DM 4.3 and Windows Vista Ultimate x64
(please don't tell me that's the problem because all other BT functionality is fine and DM works fine over USB).

Thanks for any help you guys can provide! I appreciate it!

hsuanstr 01-31-2008 01:44 PM

Quote:

I was referring to the "Disable Desktop Connectivity" policy.

Its definition is " Specify whether the BlackBerry device can use Bluetooth technology to connect to the Desktop Manager".

If you do not set this rule a default value of True will be used.

Therefore, by default, this functionality is disabled.
How do I the value to be true?

hsuanstr 02-02-2008 08:48 PM

bump help plz

marcoaramburo 02-03-2008 03:53 PM

I do all the Set up Bluetooth connectivity with BlackBerry Desktop Manager link explain, but int he task 6, step task 4, the system doesnt recongnize my device, i open my bluetooth places and i see my phone there, so its paired, i have a linksys usb bluetooht, i dont know if i hace to do something there, and up, when you said "I was referring to the "Disable Desktop Connectivity" policy." i dont know whats that, i get lost there.

tks

hsuanstr 02-03-2008 04:28 PM

is it true the 8320 has no bluetooth sync feature?

tricky_ott 02-05-2008 03:33 PM

When I was speaking about the policy, it was in the policy interface on a BES.
This means that an IT policy has been sent to your device from a BES that includes this default policy.

You can check this Options > Security Options > General Settings at the bottom will give you the IT policy name.

If you have an IT policy on your device you will have to ask your BES admin to change the policy to allow for BT connectivity to desktop manager.

If you do not have an IT policy on your device then it is some other connectivity issue causing your problem.

Keep in mind that all information sent over BT is sent "in the clear". AS in if someone is listening they can gather your personal data. You can make this more secure by choosing the Bluetooth option High+Encryption.

public13 02-05-2008 09:54 PM

Good suggestions so far - I just joined this community, but it seems to be a good one!

I'm using an 8100 and running into the same issues. However, I'm not on a BES, so I can't tweak that.

I did hear that I'm supposed to use the "default windows bluetooth driver", so I went to windows update and downloaded the version they suggested for my thinkpad. still - no luck...I can connect in xp, but I can't via the blackberry manager.

Any other ideas?

Thanks!
D

hsuanstr 02-07-2008 08:48 PM

i do not have that function for my 8320 is that normal?

djinn23 06-29-2008 08:44 PM

BT Stack?
 
Hello I am trying to do this now.

I noted that the instructions on the link provided state the following:
"Your computer must be running the Bluetooth software that comes with Windows XP SP2 (see Task 2)."

In order for me to get my BT headset working I needed to upgrade to the OEM drivers for this

I have the SP2 drivers installed but they are busted with the updated OEM drivers taking precidence. This application seems to really want to lean towards the MS XP SP2 drivers. Any way to push them to my OEM BT Stack instead?

I have read a few threads about this issue and I think that this is a common problem when people have updated their stack for other functionality and are off of the MS XP SP2 stack.

thanks in advanced.

J

Murtadha818 07-08-2008 06:51 AM

hello to all
I bought handset blackberry 8820 i am trying to connect with my camputer through the bluetooth but it is not connecting and showing the my handset .
my bluetooth coming with windows vista ....
how i can connect it with the blackberry desktop manager

davidbellevue 07-31-2008 02:20 PM

Did anyone figure out what to do? I used the policy.bin file to remove the restrictions that T-Mobile put on my unlocked Pearl 8100.

It pairs with my laptop, but device manager will not detect BT. I found this message on RIM's site:

<i>"If the BlackBerry smartphone has an IT Policy that has removed the desktop connectivity service (located in Bluetooth Options), the BlackBerry smartphone will be able to pair, but will not be located by the BlackBerry Desktop Manager.</i>"

So I guess I need to find some policy to upload that allows bluetooth, anyone have any ideas? I am not on a corporate server, btw.

rafa2044 09-06-2008 05:35 PM

I would like to retake this thread as I can't figure out what the issue is. I can't sync my DM (4.6) with my device. Under General Settings (security) at the bottom, just says services, NOT IT Policy. Any suggestions?


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