TOUR Pre-order B.S.
VZW has really dropped the ball on this one...
You can only pre-order if you are a "NEW" subscriber. Those of us who have been with the comapny a week, or 12 years like myself have to wait to get our Tour the day of launch. Nice Job VZW, way to piss off your current BB client base... |
Wirelessly posted (Its All About the U!)
Thank you for sharing. Thats a nice way to alienate your client base |
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You can also just add a line, extend your contract, or use your N-E-2. They seem to have fixed the issue.
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are you going to get it any sooner if you pre-order?
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I don't see the Tour listed when I sign in for an upgrade. If I try to add a line to the family plan, the tour shows up as a preorder option. So for me it hasn't been fixed yet?
Has anyone been able to preorder by phone? When I called yesterday they told me I could not preorder by phone to upgrade. |
oops..nm, read it wrong.
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I called Verizon on this, and was told that customers upgrading could not pre-order. This is frustrating, and perhaps worth another call to Verizon... |
Seems it now says you can't upgrade or add a line. I am sure it's still a website problem but they must have given up trying to fix it. Just order it as if you were a new customer and then call them and tell them to fold it into your existing plan. They have always allowed that.
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Wirelessly posted (Its All About the U!)
Why a Sunday Launch? |
Just got off the phone with Verizon and you can not upgrade to this phone until the release date! (n)(n)(n)(n)(n)(n) WTF Verizon! So lame!
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Wirelessly posted (Krunkestberry Storm 9530)
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Supposedly existing customers will be able to order it tomorrow (not pre order).
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VZW is making a BAD decision
Here I am a VZW customer for more than 9 years...great service, great coverage, any issues usually were resolved quickly. Now - they are going down a path to push us away by not allowing existing customers to pre-order, purchase or reserve a BB Tour...WHY? We made you who you are...hello, can you hear me now? WTF!
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Time to dump Verizon?
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I still say it's a problem with their website. I had three different groups including the people that maintain the website tell me on the first day that I should have been able to order it while being signed into my account. Eventually I did but it only lasted about 30 minutes. Today they have removed the RED lettering saying to come back and it still doesn't work. Like I said earlier, I would just call.
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