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-   -   Activation problems? (http://www.blackberryforums.com/showthread.php?t=80950)

HowieSee 06-12-2007 10:05 AM

Activation problems?
 
I just heard when calling t.support that there is some widespread problem with activation?

I can't seem to activate a user who's blackberry was having issues all last night and today. I don't want to call back and hear the KB number because I've been sitting on hold for 20 minutes.

Edit : oh, nevermind, it was just a new option choice. I seem to be having other issues.

jgb@etree 06-12-2007 04:38 PM

I find that 90%+ of all failed/problematic enterprise activations can be solved with three steps:

1. Hard reset the handheld (read: pull battery)
2. Set a *NEW* activation password (new meaning don't try re-entering the one you just assigned/generated - I'd recommend manually setting the PW rather than generating+emailing.)
3. Patience... Especially around 90% when it's dumping the users 2500 contacts into the device OTA! I recommend placing the device screen down and walking away for 15 minutes.

jsplit 06-12-2007 05:19 PM

when in doubt wipe the handheld fully prior - always works for me.

hdawg 06-12-2007 06:02 PM

AND set the proper time / timezone on the device!

jgb@etree 06-12-2007 07:23 PM

Quote:

Originally Posted by hdawg (Post 566263)
AND set the proper time / timezone on the device!

Who lives in Casablanca, and why are they so important that their TZ is the default?!? :D

hdawg 06-12-2007 08:12 PM

With the amount of times I've seen that screen I feel like I should visit ... either there or back to Vegas ... Foxwoods and Mohegan just aren't the same.


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