Bad software; bad support
 

I just got a new PlayBook. Trying to load it.

The BlackBerry Bridge software comes through AppWorld. Our enterprise blocks AW, and the admin can't figure out how to unblock it.

I tried the link for supposed manual download. It just hangs in the BlackBerry browser.

I tried to get into AppWorld on the PC and download it that way. It is asking for my PayPal account, and I'm not going to link that to a new device, and won't go past it.

I called support and they said I had to get AppWorld unlocked by the admin. Didn't address the issue with PayPal.

I went past trying to link to the handheld. Google Maps won't work properly. The Solitare app gets an error trying to install. Not many apps.

Re: Bad software; bad support
 

So it is bad software because your Enterprise blocks it?

What should Support do if your IT Policy is blocking something?

I know you are probably frustrated, but......

Re: Bad software; bad support
 

So you blame RIM for your IT policy and your refusal to provide a PayPal account? Really? I bet you didn't even search around for this:

- Bridge for OS6
- Bridge for OS5

Beyond all that, what do you mean Google Maps doesn't work, and to which Solitaire game are you referring? Might help if you clarify your rant just a bit so we can cut through the fog of your post.

Re: Bad software; bad support
 

Maybe he's disappointed that the product takes so much effort to get up and running out of the box. Seems reasonable.

Re: Bad software; bad support
 

Takes so much effort? The device has shortcomings, but difficulty setting up out of the box is not one of them, in my opinion.

Re: Bad software; bad support
 

Sounds like that's the problem to me.

Re: Bad software; bad support
 

I think Stevetaz has it nailed - the OP is blaming RIM when it is really the company that is just trying to protect their data.

Re: Bad software; bad support
 

Agreed.

Re: Bad software; bad support
 

Agreed...


If your IT dept doesn't know how to unblock AppWorld, they probably shoulnd't be running your BES. They should at least not be setting IT policies they don't know how to change.

Re: Bad software; bad support
 

I would agree with this as well.

But I am thinking more along the lines as the admins knows how, but told the OP that since the PB is a personal device, he cannot disable the current IT Policy.

I would bet if the company supplied the PB to the OP, the admin would know how to disable the IT Policy ;-)

Re: Bad software; bad support
 

Or RIM could just as easily release the .cod files so it can be pushed from the BES.. Seems like they would have thought about that instead of requiring everyone to make updates to their IT policies considering they tout this as a tablet built for enterprise.

Re: Bad software; bad support
 

maybe they did think of that, but maybe they haven't released it to the general population yet, maybe they only gave it to beta testers working at large enterprises, and maybe it works great. (y)

Re: Bad software; bad support
 

I just work at a place that has 600+ Blackberry users and 0 IT policies set. :D

Re: Bad software; bad support
 

Waiting for the part where RIM or Playbook is to blame for any of this.