Well, my second BB is being replaced. My first one, a 7100i kept having jvm errors, which were "fixed" by dumping the memory, then reloading the o/s. I did this three times, and grew tired of working more on the phone than at my job.
I called my sprint/nextel corporate agent, and he suggested the 7520, to which I agreed without researching the product because I was desperate for a working phone. Amazingly, I use the BB for my schedule, email, tasks, contacts, notes, and as my primary phone. I really love the way that it integrates into my day.
OK, so the 7520 arrives and then develops an internal rattle within two weeks. It was never dropped, etc. It wasn't the bottom of the antenna rattling on the inside of the phone - the sound came from the bottom and the other side...
After about a month, the antenna refused to seat - but whatever was rattling finally settled down or dropped out of the speaker holes.
Now (the phone is 4-5 months old), when I'm using the phone, the volume fluctuates constantly. I have to crank the vol to max to barely hear the other person. After a few minutes of asking the person to repeat what they just said, the phone starts blaring in my ear as they speak. This happens with every call, not just calls to one or two specific people - it's a global issue, and I suspect it is the phone.
OK, so - today - I take the phone to the local Sprint/Nextel repair-while-you-fidget center.
I walk up to a customer service rep who has no body in front of him, but he's looking down at what seems to be the counter, but I hear no computer keys clicking. After a few seconds he looks up and disinterestedly greets me. I walk up, and he placed his cell phone on the counter. He asks for my number, which I give him. He types it in and asks me what the problem is, then obviously looks away from me and leans his waist against the counter as I am telling him what's up.
After about 30 secs, I feel that he isn't paying any attention, so I say, "I think that I want to be helped by someone who is interested in paying attention to the problem." He says, "What did you say?" I repeated myself, and he became defensive and told me that he is paying attention. Again, I asked to be helped by someone else. He refused and said that he would. I asked to see his manager. He said that he could take care of the problem and just to get on with telling him what the problem is. I start over.
After I am done, he prints a sales receipt, and said, "The next time, you need to ask instead of assuming that someone isn't paying attention to you." I said, angrily, that I needed to see his manager and that I am not someone who needs to be lectured by a sales rep on "customer ettiquite." He started talking about something, and I said, louder, that I wanted to talk to the manager, NOW. He stuck his head in the back door, said that there's "some customer" out here that wants to talk to you. He then closed the door and started telling the other associates that were in the area that I am dissing him and giving him no respect. I told him that he obviously has no handle on what it is he is talking about. That he doesn't know what "dissin" means as he treated me with an extreme lack of respect.
I start writing down the conversation. The manager appears. He says, "what can I help you with." The first sales associate stands behind the manager. Another sales associate is standing to his right. I said that this individual was rude and was attempting to lecture me on my responsibilities as a customer. The manager said, "yes." I said that it was a problem and that I wanted the district manager's phone number. He asked me what I wanted that for. I told him to make him aware of the problems here at the store. He said that the district manager isn't interested in what happens at the store and that he is the manager and that he would take care of it. I wrote this down. I started explaining the problem that I had with the associate. The associate stood behind the manager and shook his head, "no" as I talked about the situation. The manager would say, "yes" at the spots where I stopped talking.
I asked the sales associate if he has anything to add, especially since he was shaking his head no. He said that it didn't happen. I asked him if he was saying that I was lying and if I came in off the street just to get someone in trouble. He said yes. He made some comments about how rude I was and how I was taking out my frustration with the phone on him. I gave the phone to the manager, asked him how long it would be, he said an hour, and I left.
When I got out to my car, the associate was gesturing out toward the parking lot (at my car as I parked "against the glass") and lauging and smiling. I watched him. He looked out at me and lauged harder.
I went to Tar-che (my favorite discount departement store), looked up another sprint store and got the dm's phone number. I plan on using it tomorrow.
HOW IS THIS ATROCIOUS LACK OF CUSTOMER SERVICE POSSIBLE?
Really, I've done customer service for
years. I understand that the customer isn't
always right, and I've helped my share of wads. I am, generally, sensitive to the plight of retail employees - but
this?
Anyway, if y'all need customer service from the kemper store in Cincy, don't bother - go somewhere else.
Oh, and if someone has a rec for a dependable BB, I'd be willing to listen!
Sprint/Nextel customer service -
10-22-2007, 08:16 PM
Don't even get me started on Splint/Next-hell!!! -
10-30-2007, 09:01 PM
Oh, and the LIES!!! They kept stringing me along at the end of 2006 /beginning of this year when they found out I was thinking of getting a BB but was unhappy with the service since I could never get calls, texts, or voicemails. They kept telling me that it must just be an issue with my particular phone (which it wasn't because it happened with every single phone my husband and I had with them) and that the "NEW" Nextel blackberry was coming out "next month" and then the next month they said it would be out in "two weeks" and then it was "mid-February" and so on. They said that I should get better reception and service with the "NEW" Nextel blackberry. Or I could just upgrade to (buy) another phone. Then they said that there would be a new hybrid Moto Q if I wanted to wait for that one to come out "next month". At that point I dropped them and told them where to go and signed up with T-Mo and have been happy ever since.
Titanium Curve 8320 with Aviator Leather Case/4GB card on T-Mobile
