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  (#1 (permalink)) Old
Ace-Cowboy Offline
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Join Date: Aug 2007
Location: Delta, British Columbia, Canada
Model: 8300
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Carrier: Rogers Canada
Unhappy Here come your DATA CHARGES from ROGERS, bend over.... - 10-30-2007, 03:26 PM


I just got a huge bill from Rogers with $225 of additional DATA CHARGES. I have an unlimited Data Plan but it looks on the bill like they cap it at 25600kb.
How am I supposed to track my data usage if they don't provide a DATA COUNTER on the device?
I plan on refusing to pay or threatening to switch to Telus.
I'm a "High Value Customer" according to their classification system.(I've spent at least $50,000 over 12 years)
Any ideas as to how far I can push to get what I want.

FYI, I just added Home phone and High speed internet(Which still doesn't work) to the account. I just did a hardware upgrade and none of the credits they were supposed to have given me were applied to my account(all $350 worth). So my bill which is usually about $200 is almost $1,000.00
My wife nearly killed me when she saw the bill and I can't go home until I resolve it with Rogers. I'm so pi$$ed at Rogers. AARRRRGGG!!!

PS this is my Second time posting on this site so if I have broken any rules let me know.
   
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  (#2 (permalink)) Old
Mark Rejhon Offline
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Join Date: Aug 2004
Location: Ottawa, Ontario, Canada
Model: 8310
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Default 10-30-2007, 05:15 PM

Our forum is great for BlackBerry but HowardForums.com contains many tips on how to reach the most generous people at the Rogers Retentions department, to fix your mess quickly.


Thanks,
Mark Rejhon

Questions? New BlackBerry User?
   
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