Ordering from http://cnn.cn takes too long!!! - BlackBerryForums.com : Your Number One BlackBerry Community

jack55 · **Ordering from http://cnn.cn takes too long!!! -** 04-09-2008, 10:09 PM

I ordered three red faceplates for my Curve 8320 over a week ago from Cellular Accessories - Acer, Accessories Store, 3G, Nokia, Mobiado, BenQ-Siemens, Alcatel, SonyEricsson and they're just now shipping it out and that will take another 7-10 days. I don't know if I'll order from them again just to save some money. I don't like waiting that long!

JSanders · 04-09-2008, 10:30 PM

They are in Hong Kong. The company has been reliable, however.

Next time see if what you need can be had at HorizonWirelessOnline.com - Horizon Wireless, Canada’s Cellular Repair Center ß

They are in Canada!

coldconfession13 · **OS:** 4.5.0.93

to what J Sanders said

Sith_Apprentice · 04-09-2008, 10:51 PM

yep, just a third

from me. took 3 days shipping for a part, and next day unlock

jack55 · 04-09-2008, 11:46 PM

Quote:

Originally Posted by JSanders

They are in Hong Kong. The company has been reliable, however.

Taking over a week before shipping a part is NOT reliable!

DrewsBarnes · 04-10-2008, 06:11 AM

I have ordered twice from them and they have always shipped next business day... first time I got it 4 day shipping from them cheaper then the shipping was in my own conutry and second time just used the regular airmail and still got it in about 8 days... not bad for travelling 1/2 way around the world (or just about) and both times the products were fantastic.

jack55 · 04-10-2008, 10:21 AM

This is the explanation I got about why it was taking so long this morning. Remember, I ordered it on April 1st, today is the 10th. Note: the 8th over there is the 9th here.

Hello Jack,

It was sent to the post office on the 8th and they’re processing to have it sent out of the country as we speak.

There were a few factors that contributed to the delay.

1. The long weekend from the 4th – 6th of April
2. A screw mount issue with the Curve faceplates that needed to be resolved by RIM
3. The backlog of orders from the Easter weekend which has still not been cleared

Normally processing time for an order is no more than 2 business days, but ever since the Chinese New Year we’ve basically been trying to play catch up with a shorthanded staff. Let me know if there’s anything I can do in regards to your order for the delay and I’ll see what I can do.

Steve Chan

JSanders · 04-10-2008, 10:24 AM

ok, I have never seen as many excuses in one email... long weekend, Easter and Chinese New Year. Mercy, next they will be blaming last Christmas!

mizditz101 · 04-10-2008, 12:45 PM

Quote:

Originally Posted by JSanders

ok, I have never seen as many excuses in one email... long weekend, Easter and Chinese New Year. Mercy, next they will be blaming last Christmas!

Think that they'll use that excuse in April? If they do, I wanna see it!

I do agree though, 10 days to ship is a little crazy! Atleast you got some explination though I guess. Full of excuses or not, it helps just a little I'd say

Thatzmister2u · 04-10-2008, 12:50 PM

I will say that yes they are slow but their prices are excellent and they are reliable.

E-

jack55 · 01:37 PM

Quote:

Originally Posted by mizditz101

Think that they'll use that excuse in April? If they do, I wanna see it!

I do agree though, 10 days to ship is a little crazy! Atleast you got some explination though I guess. Full of excuses or not, it helps just a little I'd say

Quote:

Originally Posted by Thatzmister2u

I will say that yes they are slow but their prices are excellent and they are reliable. E-

It took them 10 days BEFORE they even shipped it! By the time I get it it will have been 20 days!!! That is NOT RELIABLE!!!

I would have accepted 10 days without complaining, but 10 days before even shipping... C'mon!

ezrunner · 04-10-2008, 05:24 PM

Quote:

Originally Posted by JSanders

ok, I have never seen as many excuses in one email... long weekend, Easter and Chinese New Year. Mercy, next they will be blaming last Christmas!

Next excuse the Olympic Torch being harrassed

ndub33 · 04-10-2008, 07:19 PM

Global warming. Gas prices. Britney Spears without underware. Rush hour. The dog ate it.

wabbit · **OS:** 4.2.2.194

but the dog did really eat it!

jack55 · 08:42 PM

Quote:

Originally Posted by ndub33

The dog ate it.

No.... the puppy peed on it!

ezrunner · 04-10-2008, 08:55 PM

thats friggggin funny

ndub33 · 04-10-2008, 11:44 PM

Oh my...that did make me laugh!

BallHawk3 · 04-11-2008, 12:18 AM

Bad news travels 10 times faster than good news.

jack55 · 04-11-2008, 11:23 AM

Two more emails I got from Cellular Accessories - SonyEricsson, NEC, Motorola, Nokia, Panasonic, Sanyo and Samsung. Quality housing, keypads, LCD screens, chargers, batteries, data cables, parts. At least they are communicating.

Hi Jack

There really is no excuse, our normal processing times are 2 business days maximum with 7-10 business day transit time by registered airmail. With all the things going on recently, we have been really behind, plus a major lack of staff. Our usual shipments these days are over 300 orders by registered airmail, not counting the expedited orders.

We are trying to hire more staff to remedy this problem, but at the moment we have to do the best that we can.

Steve Chan

******************************

Jack

We’ve been seeing improvements with USPS recently with some orders arriving as quick as the 4th or 5th business day.

Also, USPS has a new tracking system so you’ll be able to see roughly where the parcel is. I checked your parcel and it is already on the plane to the States.

Steve Chan

wabbit · **OS:** 4.2.2.194

hey look on the bright side, they did respond to you

djm2 · 04-11-2008, 04:58 PM

It probably means that they know that they dropped the ball and are trying to make up for that.