I Hate.... - BlackBerryForums.com : Your Number One BlackBerry Community

Cory Scheuer · **OS:** 4.5.0.108

OMG I HATE T-MOBILE AND AT&T...

you wanna know why... THEY ARE LIARS!!!

ok so heres the story:

i have 2 customers who have there blackberrys that are already unlocked and cant register there PINs and IMEIs with there current service providers because they are already registered. Now onces branded AT&T and the other Tmo. So i thought why not start off at the source, the company they are branded to.

So last week i called AT&T blackberry tech support and have a very pleasant conversation with the rep and such. well after telling him the issue and what i need done, he goes and takes the PIN and IMEI of the device and searches it. then he comes back on the line and tells me its not registered to them on any of the services. I'm like ok thats fine i'll just have to contact RIM then and have them release the info i need. so i hang up and all is good.

I called tmo today for the other device and they said the same thing, the device is not registered to them at all. well thats fine i think, now i have to call RIM on 2 issues, get it all done in one call

so i call RIM and wait to talk with someone and well i give her both PINs and IMEIs and she runs them and tells me who they are registered to... low and behold the Tmo on is registered to tmo and the AT&T is register to AT&T... so they lied to me saying that it wasnt!

grr so made... now i'm on the phone with RIM having them do it! i mean i did have great customer service when i called both carriers but that doesnt allow you to lie to me... lol no amount of customer service is going to make up for being lied to...

anyways thats the end of my rant for now... we'll see how it goes from here

RIM is being good about the whole issue and is doing what they can to resoolve my issues

LunkHead · 05-05-2008, 05:17 PM

They lied to me as well.... T-Mobile supervisors that is....

Not a shock or a surprise... I canned T-Mo and paid the EFT's to kiss them goodbye....

ezrunner · 05-05-2008, 05:21 PM

Wirelessly posted (what does it matter?)

They may not have lied

They may have looked and not fund the imeis or pins in their data bases

They both have several databases to and amazingly one rep may have access to on DB and another may not

ricpac · 05-05-2008, 06:05 PM

That sucks!

But EZ's comment is also possible.

Lunk finally has his 8330 AND no T-Mobile now.

LunkHead · 05-05-2008, 06:15 PM

Quote:

Originally Posted by ricpac

Lunk finally has his 8330 AND no T-Mobile now.

Woooooooooooooooooooooohooooooooooooooooooooooo!!! !!!!!!!!!!

Cory Scheuer · **OS:** 4.5.0.108

well i called tmo back and they finally transfered me to RIM to have them release it and thats all good and done... but then i called AT&T back to have them do the same and they gave me the same bull as before, the IMEI and PIN are not registered to them, so i made him transfer me to RIM and had him stay on the line.... well sure enough once i gave RIM the PIN and IMEI, they were like yup its registered to AT&T, ahahahah sucka proved you wrong... lol

ndub33 · 05-05-2008, 06:31 PM

Good Lord...

Both TMO and ATT likely should have resolved the issue on the first call...but is this really grounds for throwing around words like "hate" and "liar" ?

Is it not possible, that as someone else suggested here, there may be some gaps in the respective data bases-and as this happened with two unique carriers, could this not possibly be a RIM issue?

I realize that this is a rant thread, and I repsect everyone's right to do so, but this seemed to be a real leap at the jugular of folks that may have had no control over the situation at all.

option94 · 05-05-2008, 06:38 PM

Wirelessly posted (At&t curve)

Isn't that half of the job when in customer service? To be blamed for anything and everything.

ndub33 · 05-05-2008, 06:48 PM

I cannot think of a company that includes character assisnation as part of that job description.

LunkHead · 05-05-2008, 06:49 PM

Quote:

Originally Posted by ndub33

I cannot think of a company that includes character assisnation as part of that job description.

Police work....

ndub33 · 05-05-2008, 06:53 PM

Quote:

Originally Posted by LunkHead

Police work....

OK, one company...

Cory Scheuer · **OS:** 4.5.0.108

i agree with you on it may not be grounds for me to call them liars and such, but as soon as i put them in there place by saying i have already talked with RIM and they have said that its still registered to you guys, they are like oh well let me look into this and then they transfer me to RIM... i dont understand how there can be more then one database for the PINs and IMEIs, there should only be one, and if there is more then one then they should be linked... when i was working at Rogers/Fido when i put in the IMEI it would come up right away... whether it be in another database or the other... no matter what it would come up... anyways... i'm done complaining about it... i'm getting the issues resolved... its just frustrating that its taking me 3 hours each to do then when it shouldnt

ndub33 · 05-05-2008, 08:55 PM

Understand your frustration. I'm not sure exactly how the infrastructure of the databases works, but it seems more likely to be a technical issue than a case of a rep lying is all. Glad you got the situation resolved.

SpectreBlofeld · 05-24-2008, 07:06 PM

I don't really see what the point of lying to you would be.