Thats not how you do it

[MaxDiggity]

Sitting here, doing my thing, BB rings.
I answer the phone:

Me: "Yah?!"
Call Center Guy: "Yes hello Mr. XZY, its call center guy from vodafone"
Me: "It's XYZ, not XZY"
CCG: *yawn* (he really yawned, like a deep yawn when you just got out of bed!)
CCG: "Sorry 'bout that"
Me: "Nvm, what is it?"
CCG: "Say Mr. XYZ, you have been exceeding your data-limit by quite alot lately..."
Me: "Err no, I haven't, never exceeded my limit since the month after I made the contract with you."
CCG: "Well Mr. XYZ, I dont have to convince you that you have been exceeding your limits, I can see it right here."
Me: "..."
CCG: "I could offer you...[fill in uninteresting offer here]"

The problems I have with that is that:

a. If you call a customer, dont yawn on the phone, wtf? He didnt even, like, try to hide it, he just openly yawned..
b. If you give your customer the feeling he is in a police interrogation, you're doing it wrong.
c. (cant stress this point enough) Watch the tone of your voice. I dont care for salesmen calling me in my spare time (esp. when they're withholding their number) if they sound aggressive and rude.
d. Dont be a smartass when you're clearly wrong.
e. It would be really nice if you wouldnt repeat my name 7 times a minute, I know my own damn name.

Who the **** hires people like that?!

Had to get that off my chest, kinda freaked me out.

[Sith_Apprentice]

Wirelessly posted (BlackBerry 9000 4.6.0.67)

Well outbound call centers don't keep employees well, there is quite a bit of turnover. They usually don't do extensive training because of this. It is more cost effective for them to do a day or two of training and then throw them in the field.

[juwaack68]

Omg, that made me laugh. I could almost hear the conversation, and I agree with you on all points, especially the name thing.

[MaxDiggity]

Originally Posted by Sith_Apprentice

Wirelessly posted (BlackBerry 9000 4.6.0.67)

Well outbound call centers don't keep employees well, there is quite a bit of turnover. They usually don't do extensive training because of this. It is more cost effective for them to do a day or two of training and then throw them in the field.

Yeah, I dont mind if the guy calling me isnt trained very well per se.
Just...well, you should have heard it, it was like I had to justify my phone bill on trial or having an audit or something...overall I'm convinced 9 out of 10 people could have done a better job, with or without training.

A customer service call shouldn't leave you with the thought "Oh god, I hope that guy doesn't call me again" imo.
Can't do something like that to a paranoid human being..

To be fair I have to add that before that call I was pretty amazed with VF's CS, friendly personnel at the business hotline helping me -as a non-business customer- out on a sunday night at 4, that's kind of impressive.

[wabbit]

wow wait your telco can legally telemarketer your bb. wow.

[Phranc]

Those guys always leave me with a "shoulda, coulda, woulda" feeling. I shoulda told him xxx, if I woulda had a chance, and I coulda remembered what to say at the time.

[MaxDiggity]

Originally Posted by Phranc

Those guys always leave me with a "shoulda, coulda, woulda" feeling. I shoulda told him xxx, if I woulda had a chance, and I coulda remembered what to say at the time.

Haha, exactly; he also asked me if I was happy with VF's customer service in general, the guys in the shop and the hotlines, after ending the call I figured I should've told him I was happy until I got his call.