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Old 05-04-2009, 01:00 PM   #1 (permalink)
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Hi - I was the OP of this thread...

Rim Does Not Support Their Customers!

I actually was looking both for help, and to make a point (perhaps a bit too loudly) that RIM does sometimes fall down on the job.

I thought this might be a safe place to relate RIM-related horror stories, but I was wrong. This is not the place. (Crackberry.com is more tolerant and interested, though).

This -IS- a good place to get help, and if you wade through all the flames on the thread, you'll see a small percentage had good useful help. So I found time this weekend to try their advice. However, I went back to the thread this morning to find this comment:

"OP hasn't posted in four days, and has commented that he will attempt an OS Upgrade. We done here? Good. Thread closed." And indeed, the thread was closed, no place to post my results....

So my final advice, I guess, is that if you do get some good advice, use it FAST. Four days is apparently too long to wait. ;-}

Cheers! 8-}
/j
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Old 05-04-2009, 01:04 PM   #2 (permalink)
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Wirelessly posted (Its All About the U!)

I predict we may not see you again. Good luck.
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Old 05-04-2009, 01:06 PM   #3 (permalink)
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I think that's quite possible as well. However it won't be by my choice 8-}
/j
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Old 05-04-2009, 01:07 PM   #4 (permalink)
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I closed the thread in question. Specifically to put a halt to the flaming and thread-crapping that had ensued since you last posted.

Thought I was being helpful. Sorry if my intent was misinterpreted.
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Old 05-04-2009, 01:20 PM   #5 (permalink)
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In all fairness, that thread does not fairly represent this entire forum. I am sorry you had a bad experience in that thread. However, if you read over more threads, I am sure you will see this forum and its members in a different light.
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Old 05-04-2009, 01:29 PM   #6 (permalink)
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Well considering you started the flame fest when you started on the mods about moving your post. You were just as condescending as the people who flamed you ( I admit I am one of those).

But if you search these forums as others have stated, everyone that tried to help you and then decided you were beyond help because you didn't want to help yourself is most helpful to everyone.

So what do you do you start a new thread with as much hate as you started with the other one. If you think crackberry is better then by all means go there. But I will tell you that the same people you see here are the same ones you will find there. And the flames are twice as bad by a lot of their regular members.

Next time try to be a little more cordial and you may get a little more help. But you have to be willing to help yourself.
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Old 05-05-2009, 04:02 AM   #7 (permalink)
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Hmm, surprisingly, i have found LESS help on another website than the massive amount i have here. what i have learnt here, has been twice as hard on other forums.

maybe if you looked through the right places on this forum, you will find that most members will always try and help, no matter how small or large the issue.
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Old 05-05-2009, 05:02 AM   #8 (permalink)
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SO DID THE OS UPGRADE FIX YOUR PROBLEM?

or did you register on every blackberry website/blog/twitter/usernet/irc/facebook/aim/myspace/gopher and ftp site first and asked this over and over again.
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Old 05-05-2009, 05:16 AM   #9 (permalink)
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Quote:
Originally Posted by wabbit View Post
SO DID THE OS UPGRADE FIX YOUR PROBLEM?

or did you register on every blackberry website/blog/twitter/usernet/irc/facebook/aim/myspace/gopher and ftp site first and asked this over and over again.
that's the answer we're looking for!
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Old 05-05-2009, 05:42 AM   #10 (permalink)
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To the OP, you get back in kind here, as everywhere else. The regulars love blackberrys and want to help. You will not find more information and expertise with less noise on any other blackberry forum.
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Old 05-05-2009, 08:59 AM   #11 (permalink)
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First of all. Who started the rumor that I didn't think this forum was helpful? Did anyone replying read my original post at the top? The part that starts "This -IS- a good place to get help, "

Second of all, if you read my original thread (referred to at the top of this one) you will see that even after I do the upgrade, it could take a week or two to know if the problem was fixed since it only occurs once every week or two. That made it even more surprising that my thread was closed after 4 days. You can see how I might have gotten the idea that this forum wasn't interested in the result.

I did the upgrade over the weekend, am waiting to see the results. All I notice so far, based on one day's use, is that the battery drain is a bit faster under the new release.

I DO appreciate the help, (although it really wasn't more than "upgrade and see if that fixes it, it usually does"), but I have to admit that, compared to other forums, you have to wade through a lot more flames, and take a lot more abuse, to get help. I'm glad you're all proud of the help you give here, and perhaps you should be. But you're also proud of how you handle people here and I find that a bit confusing 8-}...

Best regards to all of you. I'll post in a week or so if there isn't any change (that is, assuming I still have an account and a thread to post to 8-}).

/j
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Old 05-05-2009, 09:05 AM   #12 (permalink)
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I can see your point about the post being closed after 4 days of not posting. However, as ndub stated, he closed the thread as it was getting off track. It had nothing to do with not being interested in your results.

Your original post in your original thread was a rant stating how RIM was of no help to you. We don't know what steps RIM or Verizon had to try, so it's hard for us to give you any advice that you might have already tried. That's the reason for requesting an OS upgrade.

The rant on RIM being helpless in your case is most likely what brought out the flames. However, read though more threads and you will see that this forum is not like that in most cases. The rants and raves section can get like that at times.

Majority of the users here volunteer their time to help others and are very good at doing so. Please let us know your findings in a few weeks.
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Old 05-07-2009, 10:04 AM   #13 (permalink)
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Hope it works out for you.

From your original thread, it's VZW that did not help you.

RIM worked with you for 2 months, analyzing dumps. They came back to you with their answer. YES, there is a software issue. YES we will fix it.

They could not tell you when because at that point the issue goes to development scheduling. They decide when is appropriate to reopen a module and there is no guarantee that VZW will QA the first release that contains the fix.

Might not have been what you wanted to hear, but RIM was helpful.

VZW should have just RMAed the unit in the first place.
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Old 05-12-2009, 10:07 AM   #14 (permalink)
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ok - today I turned on my BB and the icon indicated radio disabled. So I went to "manage connections" and Mobile service was checked. So I unchecked it and rechecked it and everything worked fine.

I'm at the point where I'm planning to turn on my BB every morning by pulling the battery, that way I don't at least have to take the time to check that each service is really working.

No offense, but I assess a vendor on results, not activity. Neither BB or VZW have solved my problem, after FIVE months, and now they have both lost interest and essentially told me to live with it (at least for the 17 months left on my contract). I get that you all think I should appreciate their efforts and be a happy camper, but I'm not. But at this point, I guess there's nothing I can do 8-{.

anyway, that's how it turned out.
/j
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Old 05-12-2009, 10:09 AM   #15 (permalink)
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It's possible you have a defective device. The radio could be malfunctioning. Verizon should replace it under warranty.
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Old 05-12-2009, 10:11 AM   #16 (permalink)
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hasn't my warranty run out by now? I got this in december....
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Old 05-12-2009, 10:12 AM   #17 (permalink)
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You should have a 1 year manufacturer's warranty on the device.
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Old 05-12-2009, 11:09 AM   #18 (permalink)
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And if you've called in to them several times with this issue, there should be a log of all the calls. I'd push for a replacement device. Ask for supervisors and managers if the rep who answers the call is less then helpful.

Good luck.
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Old 05-12-2009, 12:37 PM   #19 (permalink)
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You guys pushed me hard to do the upgrade in the hope that that would fix it. I got that, even BB support said it was a SW issue (to be addressed in a future release). so how will replacing the HW help me? It's a hassle, and with a refurbished unit I could inherit other issues. Do you have any experience in this forum to suggest that a HW replacement will solve this after BB says it's a SW issue?

/j
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Old 05-12-2009, 12:41 PM   #20 (permalink)
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It appears that you're the only one experiencing this issue. You've upgraded your software and you're still experiencing the issue. Process of elimination would lead me to believe that it's not a software issue as you've upgraded it and others running the same software have not reported this issue.
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