The Repeated AT&T Sucker Punch

[Jvince]

First AT&T Wireless, my sorry wireless provider with horribly spotty service, sent me a bad 8310. They then replaced it another bad 8310. They then told me to save on shipping time by getting it replaced at my local Device Support Center where the 'helpful' rep erased all the info off my phone and gave it back to me as if it were a different one [the IMEI number was the same]. I complained and was told to email the CEO but he never responded as I'd just renewed my contract in getting the phone in the first place. I'm too cheap, at least right now, to break my contract and go with Verizon.

But if any of you are looking to get your first BB and trying to decide what provider to use, allow my experience to help lead the way - to a company that actually cares about their customers.

Happy hunting.

[dankarlinski]

Wirelessly posted (My Bold)

What kinds of issues were you having? They could have been related to coverage

[dc/dc]

Double-posting is not permitted.

http://www.blackberryforums.com/carr...r-punch-t.html

[Johnny909]

I've used AT&T device support center several times, and they have always been helpful and did the device replacement without a problem [not a BB]. Hopefully, you can get satisfaction for your defective 8310, good luck.

[tsac]

Originally Posted by Jvince

First AT&T Wireless, my sorry wireless provider with horribly spotty service, sent me a bad 8310. They then replaced it another bad 8310. They then told me to save on shipping time by getting it replaced at my local Device Support Center where the 'helpful' rep erased all the info off my phone and gave it back to me as if it were a different one [the IMEI number was the same]. I complained and was told to email the CEO but he never responded as I'd just renewed my contract in getting the phone in the first place. I'm too cheap, at least right now, to break my contract and go with Verizon.

But if any of you are looking to get your first BB and trying to decide what provider to use, allow my experience to help lead the way - to a company that actually cares about their customers.

Happy hunting.

Please go to a company store and ask to speak to the manager. Ask him for a name and number of a 3rd level manager. Call this person and explain the issue and what happened.

It will be resolved.