BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-27-2009, 12:36 PM   #1 (permalink)
Thumbs Must Hurt
 
wolfgaze's Avatar
 
Join Date: Mar 2007
Location: NJ
Model: 8900
Carrier: T-Mobile
Posts: 121
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Positive Experience With CNN.CN

Please Login to Remove!

A few weeks ago I had purchased a yellow trackball from cnn.cn's website along with the special screw driver.

Well everything arrived as planned but the trackball was not functioning correctly after installed. I installed it 3 times and tried troubleshooting (installing different direction to no avail). I started a thread on the problem here

Well being is that the company was located in Hong Kong (and me in the U.S.) I was all but ready to just throw the non-functioning yellow trackball out and eat my losses. But I read on this forum of other people receiving good customer service from CNN.CN.

So I said what the hell and emailed them about my problem. They responded within 24 hours and were courteous and helpful. The individual who responded to my email communicated effectively and tried to help me troubleshoot my problem. After I communicated to him that I had already taken the steps requested, they informed me they would mail out a replacement trackball and test it prior to shipping.

Well I received my replacement trackball today (faster than expected) and installed it in my phone and it's working as it should!

I'm very pleased with the overall experience and it's good to note that some company's still value Customer Service and take care of their Customers. For me it's the key to maintaining a customer's business. I will definitely order more items from CNN.CN in the future based on this level of service.

Just wanted to share my positive experience.

(BTW the yellow trackball (although it does not illuminate with our 8900's, looks very sexy and stands out nicely among the all black keypad)

Cheers!

-Mike
Offline  
Old 06-27-2009, 12:49 PM   #2 (permalink)
Stuck In The '70's Mod
 
ndub33's Avatar
 
Join Date: Feb 2006
Location: The 'burbs east of Seattle.
Model: 9810
Carrier: T-Mobile
Posts: 7,599
Post Thanks: 0
Thanked 4 Times in 4 Posts
Default

Thanks for posting this-always good to read positive feedback on suppliers and vendors, it really helps those coming to BBF looking for help with consumer choices.

I do think that this would be better placed in the Rants and Raves section though, so I will move it.

Thanks!
__________________
1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
Offline  
Old 06-27-2009, 12:50 PM   #3 (permalink)
Thumbs Must Hurt
 
wolfgaze's Avatar
 
Join Date: Mar 2007
Location: NJ
Model: 8900
Carrier: T-Mobile
Posts: 121
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No problem ndub... I have actually never ventured out of the 8900 forum so I didn't even know this section existed... Thanks!
Offline  
Old 06-29-2009, 05:14 AM   #4 (permalink)
BlackBerry Extraordinaire
 
CoDudette's Avatar
 
Join Date: Nov 2008
Location: Mumbai
Model: iOS
OS: 5.0.1
PIN: OT Noir.
Carrier: Vodafone IN
Posts: 1,937
Post Thanks: 2
Thanked 2 Times in 2 Posts
Default

well, thank you for sharing your experience, definitely makes people who are a bit hesitant a lot more confident in buying products from vendors online
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.