A few weeks ago I had purchased a yellow trackball from cnn.cn
's website along with the special screw driver.
Well everything arrived as planned but the trackball was not functioning correctly after installed. I installed it 3 times and tried troubleshooting (installing different direction to no avail). I started a thread on the problem here
Well being is that the company was located in Hong Kong (and me in the U.S.) I was all but ready to just throw the non-functioning yellow trackball out and eat my losses. But I read on this forum of other people receiving good customer service from CNN.CN.
So I said what the hell and emailed them about my problem. They responded within 24 hours and were courteous and helpful. The individual who responded to my email communicated effectively and tried to help me troubleshoot my problem. After I communicated to him that I had already taken the steps requested, they informed me they would mail out a replacement trackball and test it prior to shipping.
Well I received my replacement trackball today (faster than expected) and installed it in my phone and it's working as it should!
I'm very pleased with the overall experience and it's good to note that some company's still value Customer Service and take care of their Customers. For me it's the key to maintaining a customer's business. I will definitely order more items from CNN.CN in the future based on this level of service.
Just wanted to share my positive experience.
(BTW the yellow trackball (although it does not illuminate with our 8900's, looks very sexy and stands out nicely among the all black keypad)