I just thought i should share my experience. First off ill start by saying this, if you get an unlock code from us and it DOES NOT work, no questions asked, we ALWAYS refund within 24 hours or so. But this was ridiculous. i get an order yesterday for an unlock, information that was included was:
NAME: jkhjks fghfdh
EMAIL:
![[email address]](http://www.blackberryforums.com/?emailimage=dc3d325d356edad42b79c3995c62ba68)
so i was WTF lol, i get a call 5 min later from unknown number saying, yes im the person with order number 10008 i made a mistake with my information, can you correct it, i was sure no problem, ill fix right away. so that was it then and there
So, you gotta know this guys, store number is forwarded to my blackberry, so even after business hours i still get the calls. I get a call at 1:30 am from them saying: my code does not work, i replied, just call us tomorrow and we'll help you out, dont worry.
So now, to this morning... I get a call from them saying code does not work, i want a refund now!!!... im ok lets verify this together. I tell them, go to options, advanced options, sim card, now type MEP2. before id finish 1 direction, they were yeah, yeah, yeah, im there now. It was so fast, it even would take a veteran BB user longer to navigate the menu. i was kind of shocked to say the least (i assume they were not even doing it, phones unlocked at this point).
i tell them to enter code again, they say its not working. ok..... at this point im a little sketched out. i never ever require a screen shot of a phone when a customer says it didnt work, i have never asked for one. This time i felt i should... I tell them, can i get a screen shot? they reply no, my camera is broken, can i have a refund? I reply, ok no problem, ill send you a screen capture program, its free, snap a pic and ill refund right away, they reply i have no internet, can i get a refund? i answer well if you have no internet how are you getting our emails? they reply, on a laptop.
ok.......... so at this point, im ok ill email you the file, and add it via a USB cable on the device, they reply i have no USB cable. At this point im speechless. i ask if they have bluetooth, they reply yes but it doesnt work... ok... Then it comes to me!! i ask, you said you had a broken camera, you can use the usb cable from that, they reply, no i lost it. Can i get a refund?
i would never put a customer through this, never have before, never will again but this was clearly BS. then i asked if they had a neighbor with a USB cable, they reply, no im on vacation for a month. At this point im flabbergasted.they then hang up. a few min later i get a call from them saying, can i speak to the manager, im sure, i pass them over to the manager (im the owner by the way) and they proceeded to ask for a refund, i told the manager, not without a screenshot. He informs customer and the customer asks for the owner. I explain everything again. Not happy they proceed to tell me Is it ok if i put an add in the local newspaper about how you rip customers off? i replied, sure, spend $40 bucks on an add to get 14 bucks back. Then they tell me, im going to police. i reply no problem, police will verify if unlock worked. then they inform me that all conversations were recorded!! im thats good to know, but in your state you have to inform the party before hand that you are recording, otherwise thats against the law. then at that point they hung up.
As soon as i got off the phone, i went and refunded them. same time im doing that, we get an email from customer saying he wants a refund and i approved!!! never did i approve it. I was refunding cause i felt bad at how far they went to get a free unlock code and how creative they were. I just dont like being lied to, i know for a fact that they were... I would have let it go and refunded if they just told me they didnt have the money. I would have given them the code for free.
so how was your day?
My rant -
07-04-2009, 12:50 PM
