Why the Tour is making me walk away from RIM - BlackBerryForums.com : Your Number One BlackBerry Community

sean76 · 09:09 AM

Ok, so I've been using a Berry for a while, been here for a while, and have been a pretty big supporter of RIM. I've owned way to many BB's to list, and have always been the first to say the BB is my first choice over any device. Well that was then, this is now! I won't rant about previous devices, and I'll keep this mostly about the Tour. I've been running 2 lines for a number of years now, one with AT&T and one with Verizon. Most of the time with 2 berrys, and every once in a while with an unlocked device from various device/phone companies.

I jumped ship from my Bold to an iPhone 3Gs about 2 months ago on my personal line, and have been pretty happy. But my vzw line as always been a berry, always! Anyway moved from using my 8830 and Curve to the Tour the day it came out! That lasted about 2 weeks! The Tour I got on day one was terrible, bad/terrible call quality, random resets, extremly bad build quality ranging from problems with the trackball to a very very loose batter cover to faulty send and end buttons. All in all not a great beginning. However, the feel of the device is great, the design is awesome, camera/video, and the usual suspects email, bbm, and text are all great. But with all the problems I mentioned, it's hard to look at a bright side. Especially when phone calling quality is down right terrible. Whether it's a vzw thing or RIM, I don't know, but not cool!

So I returned it, and went back to my 8830. Fast forward a few weeks and I see one of my workers rockin the Tour. Ask him how he likes it, typical answers, it's great, fantastic, awesome! I grab it, make a call, sounds good, build quality feels great, says he has had no resets in the week he has it. Overall, a happy blackberry user, and his first one by the way! So I decide to head to the vzw in the mall, with the thought of grabbing one. And I do! Open it up, build quality feels good, make a test call, everything pretty much works vintage berry! So here I am happy for about a week, loving my new Tour! I'd say this Tuesday is when it went down hill! First the trackball, just stopped working every now and then! Would just die, I must have takin the battery out a hundred times in the last 3 days. The answer key has decided to not work on a daily basis as well, feels very unresponsive after only about 2 weeks with the device. The battery cover has become so loose that it's down right annoying. All these things are nothing compaired to what is happening now. I use this line alot throughout the day because it's mainly my life line for business. I have had dropped calls with Verizon in the past, but nothing, and I mean nothing like I have seen in the last 2 days! I'm talking insane! I could be in NYC, Brooklyn, Queens, it does not matter! Calls are dropping no matter where I am. So I called Verizon, and of ofcourse they blame the device, and I never agree with them. But this time I do, because my brother has an omnia, and has had NO dropped calls at all!

So as u may have guessed! I'm returning this thing asap, and most likely moving away from RIM. Which is upsetting, because I have always liked them. But all of there new devices have been coming with numerous problems out of the box. It just seems like they have no control out of what leaves the plant when there built. Build qulity is garbage for just about all there new devices, for the exception of maybe the BOLD, which also has it's issues with the LCD screen. But I'm focusing on the Tour here! Rim will loose a tremendous amount of people if they don't wake up, and very soon! This is 2009, I want what I pay for, and expect that if you try to stay competitive with newer platforms and devices, u do it right! Not the case right now, Apple, Palm, And HTC are all moving at an alarming speed to bring quality devices to the public. Where has RIM has dropped the ball, and looks to be making devices with there eyes closed. Sorry RIM, I gotta move on, it's been a good run!

NJBlackBerry · 08-28-2009, 10:20 AM

Good luck.

Dubdub · 08-28-2009, 10:28 AM

Moved

rick chi-town · 08-29-2009, 05:33 PM

Man, there were alot of exclamation points in those 4 really long paragraphs, huh?

RICKING · 08-29-2009, 07:26 PM

i also have problems with the tour. in the last 2 weeks i ahve been thru 2, the software has just went dead on both occassions. went to vzw and got another. i heard the storm 2 is coming out in sept i saw the review on youtube and crackberry. it looks awesome but i will tell you i am leaning towards the iphone, which i haer verizon is getting it in dec.!!!!!

penguin3107 · 08-29-2009, 07:47 PM

Quote:

Originally Posted by rick chi-town

Man, there were alot of exclamation points in those 4 really long paragraphs, huh?

You read that ?!

zerog46 · 08-29-2009, 10:54 PM

Have fun peeps. I loaded up 5.0 on my Tour, and contrary to the others out on the net it is working great.

VibrantRedGT · 09-02-2009, 01:56 PM

Not one of the friends I know have their original Tour. One is on #3 (all trackball). They need to test more I guess. I haven't upgraded my Curve because of the poor quality.

djm2 · 09-02-2009, 07:12 PM

Actually, except for people on forums, nobody that I know has exchanged the Tour. One person had to reload software, which worked out wonderfully regarding dropped calls and audio quality.

ArgonNJ · 09-03-2009, 02:49 AM

Quote:

Originally Posted by VibrantRedGT

Not one of the friends I know have their original Tour. One is on #3 (all trackball). They need to test more I guess. I haven't upgraded my Curve because of the poor quality.

I know at least 4 people at my work that got the tour and all are having trackball problems.

ifonline · **OS:** 5.0.0.296

So let me see if I can summarize this correctly...

You have a long history of using BlackBerries
You have always championed BlackBerries as the best device
You have been happy with your previous BlackBerries
You get a new BlackBerry and it has problems
You leave RIM for greener pastures

Fickle much?

I don't believe for a second that your previous devices were flawless, or that you didn't convince others that their faulty devices weren't a characteristic normally attributed to RIM's devices, and yet at the first sign of real trouble with one of your own devices, you bail out?!

Good luck in your search for greener pastures. You'll need it.

NJBlackBerry · 09-03-2009, 09:42 AM

We haven't had one Tour issue reported.

There has been a rash of 7250s and 8830s suddenly breaking, however. All replaced with Tours.

mriff · **OS:** 4.7.1.40

A colleagues 8830 recently went dead after he saw my new Tour. I asked him what size hammer he used.....

kathrynhr · **OS:** 5.0.0.328

Quote:

Originally Posted by NJBlackBerry

We haven't had one Tour issue reported.

There has been a rash of 7250s and 8830s suddenly breaking, however. All replaced with Tours.

LOL!

apple85 · 09-03-2009, 01:04 PM

My tour, my mothers tour and my sisters tour all work flawlessly... My only gripe is the GPS thanks to Verizon not using A whatever it is only gets to within 600 meters of where I am.

SueWNY · 09-06-2009, 01:00 AM

I'm on my first Tour and having no issues. OP, I am in NYC too and have had no dropped calls.

BerryMotion · 09-06-2009, 05:27 AM

No problem with mine, even though i liked the trackball on my 8830 better, but still the Tour is great! plus even if it sucked there are many other RIM products out there!

penguin3107 · 09-06-2009, 12:27 PM

Quote:

Originally Posted by apple85

My tour, my mothers tour and my sisters tour all work flawlessly... My only gripe is the GPS thanks to Verizon not using A whatever it is only gets to within 600 meters of where I am.

The GPS on the Verizon Tour isn't restricted in any way.
You must have some other issue with the software you're using.

apple85 · 09-06-2009, 02:48 PM

@ Penguin I'm running the stock software that came on it. I don't mean to say "restricted," but it seems it's limited to nailing my location down to within 600 meters. It never lands on the street that I'm on. My iPhone did. It's always approximately close.

penguin3107 · 09-06-2009, 03:24 PM

Quote:

Originally Posted by apple85

@ Penguin I'm running the stock software that came on it. I don't mean to say "restricted," but it seems it's limited to nailing my location down to within 600 meters. It never lands on the street that I'm on. My iPhone did. It's always approximately close.

What mapping application are you using? Google Maps? BlackBerry Maps? VZnavigator? Other?

Are you sure that GPS is set to 'Location On' in Options > Advanced Options > GPS?

ezrunner · 09-06-2009, 11:30 PM

Wirelessly posted (overwhelmingly stressed)

Quote:

Originally Posted by NJBlackBerry

We haven't had one Tour issue reported.

There has been a rash of 7250s and 8830s suddenly breaking, however. All replaced with Tours.

Hahahahahaha

NJ as usual thanks for the laugh

TeritaM · 09-11-2009, 09:24 PM

Quote:

Originally Posted by mriff

A colleagues 8830 recently went dead after he saw my new Tour. I asked him what size hammer he used.....

LOL!

MikeLip · 09-12-2009, 06:17 PM

I bet if you graphed phone failures/mysterious explosions vs new phone releases, you'd see some interesting spikes.

Lord Chrispin · **OS:** 5.0.0.230

I ordered a Tour Yesterday.... Sould be here Wednesday, Im kinda worried... I hear all these horror stories about it lol. Then again.... that was the case with every BB I have owned.... And Iv never been let down lol

rambo47 · **OS:** 4.7.1.57

My Tour was bought on day 2 of their release on Sprint. It was a problem to activate, but once tech support got me to the reprogramming screen it activated perfectly. My trackball was horrible, so I replaced it myself in about 7 minutes. Now it's perfect.

The early batches had faulty trackballs, but the newer ones have solved this. Just one of the perils of being an early adopter.

GPS apparently does not work with Google Maps, but it works perfectly with BlackBerry Maps. Something about an incompatibility with the new software and GPS chip.

ArgonNJ · 09-16-2009, 08:51 PM

BlackBerry Tour mired by trackball problems, Verizon losing patience?

jabo052 · 09-21-2009, 01:57 AM

Quote:

Originally Posted by rambo47

My Tour was bought on day 2 of their release on Sprint. It was a problem to activate, but once tech support got me to the reprogramming screen it activated perfectly. My trackball was horrible, so I replaced it myself in about 7 minutes. Now it's perfect.

The early batches had faulty trackballs, but the newer ones have solved this. Just one of the perils of being an early adopter.

GPS apparently does not work with Google Maps, but it works perfectly with BlackBerry Maps. Something about an incompatibility with the new software and GPS chip.

Google Maps acquires a GPS fix on my Tour.

Anyway....I guess I'm one of 5 people that haven't had the first problem with mine. Tons of apps. None of the issues I see here. Then again....it seems that most people come to these sites because they have a problem and you usually only hear of the problems.

The_conductor · 09-21-2009, 02:17 AM

id love to see how great the iphone would be if they had to make it for as many carriers as rim i doubt steve jobs wonder phone would be as flawless as the apple cult claims.

wabbit · **OS:** 4.2.2.194

Quote:

Originally Posted by The_conductor

id love to see how great the iphone would be if they had to make it for as many carriers as rim i doubt steve jobs wonder phone would be as flawless as the apple cult claims.

iphone is very far from flawless.

ArgonNJ · 09-22-2009, 09:39 PM

Quote:

Originally Posted by The_conductor

id love to see how great the iphone would be if they had to make it for as many carriers as rim i doubt steve jobs wonder phone would be as flawless as the apple cult claims.

Nothing is flawless. But flawless or not, if the iphone were available on all of the 4 major US cellular networks, it would be the number 1 selling phone, hands down.

The_conductor · 09-23-2009, 02:45 AM

Quote:

Originally Posted by ArgonNJ

Nothing is flawless. But flawless or not, if the iphone were available on all of the 4 major US cellular networks, it would be the number 1 selling phone, hands down.

What is Rim problem are they becoming lazy? The iphone maybe good but as long as at&t has It will suck ass i had em for 2 years and got fed up of all there false charges then i switched to sprint and never looked back.

ArgonNJ · 09-23-2009, 12:58 PM

Quote:

Originally Posted by The_conductor

What is Rim problem are they becoming lazy? The iphone maybe good but as long as at&t has It will suck ass i had em for 2 years and got fed up of all there false charges then i switched to sprint and never looked back.

Agreed. AT&T is the iphone's weakest link. I don't know that RIM is lazy, but simply not of the mindset to aggressively compete with the likes of Jobs and Google. They seem to take things slow, at least in the software area. This could end up hurting them in the long run as Apple and Android press on with better features and applications.