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Old 12-16-2009, 02:11 PM   #1 (permalink)
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My company just purchased the BlackBerry Technical Support Services, and I happen to think it might be a waste of money. I understand that for some incapable co-workers they need the comfort of a voice to tell them step-by-step how to fix their BlackBerry. For me, I'll pass on waiting 4 hours to have someone talk to me. I'd rather just google my problem or go to a forum, since somewhere someone has had the same issue. I do like the idea of the support as a backup, but I personally never see myself ever using it. Do you guys use your companies blackberry support system, or does your company even have one?
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Old 12-16-2009, 02:45 PM   #2 (permalink)
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We don't have one.
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Old 12-16-2009, 03:47 PM   #3 (permalink)
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We have it.

I have used it a number of times when the BES stopped working right. Never had to wait more than 5 minute for a human.

When my BES goes down, I'm not going to rely on an off-line conversation on a forum.

That, and the BES version upgrades make it worthwhile.
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Old 12-16-2009, 03:53 PM   #4 (permalink)
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Old 12-16-2009, 04:14 PM   #5 (permalink)
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RIM T-Support has proven to be an invaluable resource on several occasions.
I wouldn't even think of not having it.

That said... I have no idea what eAccess Solutions is. Are they some third-party BlackBerry support provider?
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Old 12-16-2009, 04:22 PM   #6 (permalink)
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I agree with Penguin and CanuckBB. I have RIM T-Support and when it comes to getting BES related help quickly, they're right there. Never have to wait long (I think a big part of that is being on GroupWise ). I have used them a number of times as well.

As mentioned the upgrades are a nice reason to have T-Support as well.
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Old 12-16-2009, 10:30 PM   #7 (permalink)
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I've had T Support and I think it's great, mainly because of the new the training/certification improvements a free test voucher and a discount on the open sessions. Definitely worth it.

Plus I occasionally get some message that makes me curious enough to call T Support and ask them "hey what's this".
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Old 12-20-2009, 12:27 PM   #8 (permalink)
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Quote:
Originally Posted by Zacht View Post
Who needs professional support when you have the internet...?

I dew tennis shoe.... Oh wait, what kind of professional help were you talking about again????
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Old 12-20-2009, 12:31 PM   #9 (permalink)
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Our company has it and it is great for BES stuff (if you get the right support person, that is). I rarely call for device related issues, but will check forums first for answers.
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Old 12-20-2009, 01:39 PM   #10 (permalink)
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We mainly use it for BES related issue. The enterprise activation readiness checker is my favorite thing.
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Old 12-20-2009, 06:52 PM   #11 (permalink)
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The Enterprise Activation Tool is great, good time saver. Makes it well worth it, when speaking with the wireless carrier.
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Old 02-21-2010, 02:24 PM   #12 (permalink)
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i have destroyed my wifes bbcurve 8330. i have caused a jum513 error to appear. if some one would help me , it would really make our day. if all else fails i can be located at any time. I am up the creek until i do better. please help me.
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Old 02-21-2010, 04:37 PM   #13 (permalink)
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Sirjohn, you have a lot better chance of getting help if you post in the correct section. Also you need to start a new thead and not post an unrelated question in someone else's thread. This is bad forum etiquette.

You should post your question in the 8300 Series section.
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