[akosnitzky]

I colleague of mine is a BIS user and was having trouble setting up her e-mail with a series of Outlook Web Access accounts. She called me in a conference call with someone from RIM. The RIM person could not solve the problem Within a 3 minutes, I was able setup both accounts while everyone remained on the phone.

My question is

1) How was my colleague able to get a RIM person to assist so easily?
2) Why couldnt the RIM person perform what I would refer to as a basic task for someone employed to work with blackberry devices?

[dankarlinski]

Wirelessly posted (White and Nerdy)

1. Usually, if there's too much of a problem, the carrier will connect you to them for free BB support.... I spent a lot of time on the phone with them when I had tmo and sprint


2. This is a very good question

[juwaack68]

Dankarlinski is right on the money that the carrier will link in RIM support (1st level) if they are unable to resolve a BlackBerry related question/issue, but that's actually pretty pathetic that the RIM person could not help.

I would have honestly been surprised if the carrier had been able to help with an OWA setup.

[akosnitzky]

Interesting. I even provided the RIM person with the https address. He seemed to have trouble with mailbox name. Hmmmmm

[akosnitzky]

Interesting. I even provided the RIM person with the https address. He seemed to have trouble with mailbox name. Hmmmmm