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Old 12-20-2009, 08:31 PM   #1 (permalink)
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I colleague of mine is a BIS user and was having trouble setting up her e-mail with a series of Outlook Web Access accounts. She called me in a conference call with someone from RIM. The RIM person could not solve the problem Within a 3 minutes, I was able setup both accounts while everyone remained on the phone.

My question is

1) How was my colleague able to get a RIM person to assist so easily?
2) Why couldnt the RIM person perform what I would refer to as a basic task for someone employed to work with blackberry devices?
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Old 12-21-2009, 07:24 AM   #2 (permalink)
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Wirelessly posted (White and Nerdy)

1. Usually, if there's too much of a problem, the carrier will connect you to them for free BB support.... I spent a lot of time on the phone with them when I had tmo and sprint


2. This is a very good question
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Old 12-21-2009, 07:41 AM   #3 (permalink)
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Dankarlinski is right on the money that the carrier will link in RIM support (1st level) if they are unable to resolve a BlackBerry related question/issue, but that's actually pretty pathetic that the RIM person could not help.

I would have honestly been surprised if the carrier had been able to help with an OWA setup.
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Old 12-22-2009, 01:44 PM   #4 (permalink)
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Interesting. I even provided the RIM person with the https address. He seemed to have trouble with mailbox name. Hmmmmm
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Old 12-22-2009, 01:44 PM   #5 (permalink)
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Interesting. I even provided the RIM person with the https address. He seemed to have trouble with mailbox name. Hmmmmm
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