BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-27-2009, 07:31 PM   #1 (permalink)
Knows Where the Search Button Is
 
Goowakjai's Avatar
 
Join Date: Sep 2006
Location: NYC
Model: 9700
Carrier: T-Mo
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BeWeather (www.bellshare.com) IS THE WORST!!! DO NOT BUY!! CUSTOMER SERVICE IS BAD!!

Please Login to Remove!


I bought this application 2 weeks ago for the ridiculous price of $10.

They had absolutely no problem taking my money right away.

So after I download the app and I receive my "confirmation" email with my activation code, I go to register the application so it will be fully functional.

I put in my code which corresponds to my pin. A message pops up on my blackberry saying the code is invalid.

I though maybe I had put it in wrong, so I put it in carefully making sure each number is correct, still no good.

I then go to bellshare.com website which is BeWeathers maker, go to the "support" tab and request a new code. I input all the neccessary information, received an email from them promptly saying, "your new activation code is below" but guess what, that was the last sentence of the email there was no activation code below.

So then I emailed [email address] directly, it took a whole 2 days to get back to me.

When they did they said my pin didn't transfer correctly, so please try the code again and do a battery pull. I did that and still didn't work.

I emailed back saying it didn't work, another 3 days later I finally get a response saying "i re-activated your activation code, please try again and let me know" I tried again for the 15th time and it didn't work, I emailed him back. I have yet to receive a response from their customer service.

So basically for 2 weeks I have this app, fully paid for that doesn't work. This is by far the worst customer service I have ever encountered.

I strongly recommend that blackberry users DO NOT WASTE your money on this application and company.
__________________
"Silence is a source of great strength" - Lao Tzu

8700 --> 8120 -->8320 -->iPhone 2G --> 8320 --> iPhone 3G -->8900 -->9700
Offline  
Old 12-27-2009, 07:37 PM   #2 (permalink)
Magic Bananas
 
ifonline's Avatar
 
Join Date: Jan 2006
Location: Braselton, Georgia
Model: iP4S
OS: 5.1
Carrier: Verizon
Posts: 2,350
Post Thanks: 1
Thanked 54 Times in 45 Posts
Default

The application is fine. It works well. I know plenty of people that use it daily and have no issue with it. I can't speak for BellShare's customer service as I don't use it, although I have transferred registration from my old BlackBerry to my new one, and that process worked just fine.

Not sure what to tell you, but my (and other's) experience is not at all like yours, and I highly recommend the program.
__________________
Ian

Semper Fi 3/2/2
"Wow" is now overused. Therefore, I will use "Magic bananas" instead.
Offline  
Old 12-27-2009, 07:42 PM   #3 (permalink)
BlackBerry Extraordinaire
 
DacyJ's Avatar
 
Join Date: Jun 2007
Location: In the Off Topic Lounge.
Model: 9000
OS: 4.6.0.282
PIN: g Bomb!
Carrier: The Newest AT&T
Posts: 2,321
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (My name is Bubbles)

I use it, it works sometimes so from now on I'm paying a friend of mine 10 bucks a year to tell me what the weather is. I'm not going to bash them on here because it does nothing but make me look bad. I'm sorry your having bad luck with the app now because when it starts to work you will just be let down again.
__________________
Dacy Jackson
Offline  
Old 12-27-2009, 08:31 PM   #4 (permalink)
iPhone Mod!
 
zerog46's Avatar
 
Join Date: May 2007
Location: In a House
Model: 9650
Carrier: VZW Bold
Posts: 6,738
Post Thanks: 7
Thanked 4 Times in 4 Posts
Default

Sorry to hear. I have had it since they started and I like it very much.
__________________
Life is not holding a good hand. Life is playing a poor hand well.
Offline  
Old 12-27-2009, 09:58 PM   #5 (permalink)
BlackBerry God
 
LunkHead's Avatar
 
Join Date: Jan 2005
Location: Here
Model: 850
OS: 0.0.00001
PIN: kie swear
Carrier: USPS Priority
Posts: 10,962
Post Thanks: 143
Thanked 126 Times in 48 Posts
Default

Sorry you had issues with them... I love the app and it's well worth the measly $10...
Offline  
Old 12-27-2009, 11:10 PM   #6 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Love my BerryWeather!

Honestly, other than not hearing back from them on the last email, you have gotten responses from them three times. No ideal at all on the last inquiry, but certainly not the worst around.
Offline  
Old 12-28-2009, 02:36 AM   #7 (permalink)
CrackBerry Addict
 
Join Date: Dec 2008
Location: Airport lounges and starbuxxx
Model: 9900
OS: 7.0.0.296
Carrier: Vodafone Business
Posts: 573
Post Thanks: 1
Thanked 5 Times in 4 Posts
Default

Works fine, i have even moved the registration codes over to new handsets with no issues. You're understandably upset. Try to relax and drop them another mail, i'm sure you'll be up and running in no time.
Offline  
Old 12-28-2009, 06:12 AM   #8 (permalink)
BlackBerry Extraordinaire
 
CoDudette's Avatar
 
Join Date: Nov 2008
Location: Mumbai
Model: iOS
OS: 5.0.1
PIN: OT Noir.
Carrier: Vodafone IN
Posts: 1,937
Post Thanks: 2
Thanked 2 Times in 2 Posts
Default

i don't use berryweather, but i do use berrybuzz (bellshare app too!), and i haven't had any reason to complain. i had an issue when i tried installing berrybuzz on my brother's bold, i had a couple of issues, but bellshare were pretty quick to respond. and no problems ever since!
Offline  
Old 12-28-2009, 10:33 AM   #9 (permalink)
BlackBerry Extraordinaire
 
kathrynhr's Avatar
 
Join Date: Sep 2006
Location: Ohio
Model: EVO!
Carrier: Sprint
Posts: 2,015
Post Thanks: 30
Thanked 28 Times in 18 Posts
Default

Quote:
Originally Posted by CoDudette View Post
i don't use berryweather, but i do use berrybuzz (bellshare app too!), and i haven't had any reason to complain. i had an issue when i tried installing berrybuzz on my brother's bold, i had a couple of issues, but bellshare were pretty quick to respond. and no problems ever since!
+1. I use BerryBuzz and SmartAlerts, and have never had problems with either. Lost my codes once and they responded right away.
Offline  
Old 12-28-2009, 02:06 PM   #10 (permalink)
Talking BlackBerry Encyclopedia
 
turn_key's Avatar
 
Join Date: Jan 2009
Location: Chicago
Model: 8330m
OS: 4.5.0.175
PIN: G PAL4 Putter
Carrier: Sprint
Posts: 291
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ifonline View Post
The application is fine. It works well. I know plenty of people that use it daily and have no issue with it. I can't speak for BellShare's customer service as I don't use it, although I have transferred registration from my old BlackBerry to my new one, and that process worked just fine.

Not sure what to tell you, but my (and other's) experience is not at all like yours, and I highly recommend the program.
I second that.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.