BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-23-2010, 01:47 PM   #1 (permalink)
New Member
 
Join Date: Dec 2008
Model: 8130
PIN: N/A
Carrier: Att
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Your software and support suck!

Please Login to Remove!

We have been having issues every since the outage, 5 user 4 different phone all different carriers, REDX duplications on appointments, missing emails, have to reboot handhelds too often. All I keep getting for you guys is reload, reload. Well I'm trying to change the people in the office now to iphones. 3 Weeks and no help is what you guys are.
Offline  
Old 02-23-2010, 01:50 PM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

You do know that this website is in NO WAY affiliated with Research In Motion, right?

Now that you're aware of that, maybe if you give a little more detail to the issues you're having, some of the very intelligent, very helpful BES Admins can assist you. I know you're frustrated, but try to relax and explain the issues you're experiencing and the steps you've already tried, so that we're not asking you to do what you've already tried. Be a detailed as possible.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]

Last edited by jsconyers : 02-23-2010 at 01:52 PM.
Offline  
Old 02-23-2010, 01:53 PM   #3 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

heishort ...

This is not RIM.


Sounds more like you need to yell at your BES Admin*, as well.

*Tip: Make sure you know you are speaking to the BES Admin, and not the CEO, since you seem to be having issues knowing what is what.

Last edited by JSanders : 02-23-2010 at 01:55 PM.
Offline  
Old 02-23-2010, 02:13 PM   #4 (permalink)
New Member
 
Join Date: Dec 2008
Model: 8130
PIN: N/A
Carrier: Att
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jsconyers View Post
You do know that this website is in NO WAY affiliated with Research In Motion, right?

Now that you're aware of that, maybe if you give a little more detail to the issues you're having, some of the very intelligent, very helpful BES Admins can assist you. I know you're frustrated, but try to relax and explain the issues you're experiencing and the steps you've already tried, so that we're not asking you to do what you've already tried. Be a detailed as possible.
We have 4 people having issue with not being able to reply. Some can reply to certain email and other can't reply to anyone. We have tried reload handheld as well as the software on the PC's. We have Exchange through Microsoft Online services and even though they no it's not problems with there equipment, they have been very kind in trying to fix the problem, which has been beyond there control. We have one person isn't having the problem. Each person has different service providers.
Offline  
Old 02-23-2010, 02:17 PM   #5 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

OK, LISTEN - this forum is not associated with RIM, Research In Motion or the BlackBerry Co. or whatever you want to call it.

This is a privately owned support forum, with a bunch of volunteers, who try to help - even those who rant and rave and are clueless.

Are you using a BES (BlackBerry Enterprise Server)? If so, have you spoken to the BES Admin? If you are not the BES Admin, then you should contact your BES support group.
Offline  
Old 02-23-2010, 02:18 PM   #6 (permalink)
CrackBerry Addict
 
TTsoldier's Avatar
 
Join Date: Sep 2009
Location: Trinidad and Tobago
Model: 9700
OS: 5.0.0.656
PIN: 2168B71A
Carrier: bmobile
Posts: 644
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have you talked to your BES admin?
Offline  
Old 02-23-2010, 02:18 PM   #7 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

You can't reply, does it not have the send option when you reply? Does it give a RED X? If it does give a red X, open the messages and scroll up to Status, what is listed next to it?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 02-23-2010, 02:21 PM   #8 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Model: 8130
Carrier: AT&T

Hmmmm.. PEBKAC?
Offline  
Old 02-23-2010, 02:22 PM   #9 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Quote:
Originally Posted by NJBlackBerry View Post
Model: 8130
Carrier: AT&T

Hmmmm.. PEBKAC?
Maybe he can help that user yesterday that wanted to put his 8330 on T-Mobile...
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 02-23-2010, 02:23 PM   #10 (permalink)
KOR
CrackBerry Addict
 
KOR's Avatar
 
Join Date: Sep 2005
Model: None
Carrier: Typhoid Mary
Posts: 612
Post Thanks: 7
Thanked 2 Times in 2 Posts
Default

Have you contacted RIM support or the carriers? that's probably a better tack to take than flaming a board where people are generally *very* helpful. RIM's Like any other vendor in that they have problems and their support is not always the greatest but if I had to rank them compared to other software/hardware/services vendors with whom I've dealt, they're near the top.
Offline  
Old 02-23-2010, 02:24 PM   #11 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Your software and device and support and network suck!
Offline  
Old 02-23-2010, 02:33 PM   #12 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Moved to Rants and Raves.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 02-23-2010, 02:37 PM   #13 (permalink)
New Member
 
Join Date: Dec 2008
Model: 8130
PIN: N/A
Carrier: Att
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jsconyers View Post
You can't reply, does it not have the send option when you reply? Does it give a RED X? If it does give a red X, open the messages and scroll up to Status, what is listed next to it?
Ok on the ones with the red X, they get it after they try to send and it gives them no information on one, another says invalid email. One of the others doesn't even get a send option when they try to respond to the email.
Offline  
Old 02-23-2010, 02:39 PM   #14 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

The invalid email should be self-explanatory. Have them verify the address is correctly typed.

For the no send option, if it's only on replies then wipe the device, delete the user from the BES, re-add the user to the BES, and then reactivate.

What do you mean by the others with no information?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 02-23-2010, 02:49 PM   #15 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

No send option means no Service Books. The device isn't set up properly.

Are you the BES Administrator? If not, YOU MUST CONTACT THEM IMMEDIATELY.
Offline  
Old 02-23-2010, 02:51 PM   #16 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Quote:
Originally Posted by NJBlackBerry View Post
No send option means no Service Books. The device isn't set up properly.

Are you the BES Administrator? If not, YOU MUST CONTACT THEM IMMEDIATELY.
I've had the no send option happen only when replying to email. When composing a new message, it would show as it should.

I also agree, if you're not the admin, contact them ASAP before trying to fix things yourself and making matters worse in the end.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 02-23-2010, 03:12 PM   #17 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Invalid email could also be a MAPI issue between the BES and Exchange. Had that one last week - UGH.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 02-23-2010, 03:19 PM   #18 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

I'm closing the thread.

If the heishort sends a PM of apology to any moderator here, they can open the thread back up for help.

Otherwise, he isn't listening to anyone in this thread.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.