BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-01-2010, 06:51 PM   #1 (permalink)
New Member
 
Join Date: Mar 2010
Model: 9000
PIN: N/A
Carrier: at&t
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry How do i get RIM support?

Please Login to Remove!

My BB 9000, just died several weeks ago, got a replacement and left for overseas trip.
Durng the trip the ball stopped working, had to juggle the connection to charge and the cover on the back does not click shut - it simply drops out.
Who do i need to contact at RIM to get New phone? not a poor quality re-manufactured unit?
Offline  
Old 03-01-2010, 06:53 PM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,796
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

You need to discuss this with whoever you bought the phone from. Since you didn't buy it from RIM, you need to either go to your carrier or whoever you bought it from.

RIM won't help you.
Offline  
Old 03-01-2010, 09:41 PM   #3 (permalink)
BlackBerry Extraordinaire
 
Noodle22's Avatar
 
Join Date: Nov 2009
Location: British Columbia
Model: 8520
OS: 5.0.0.509
PIN: N/A
Carrier: Rogers
Posts: 2,021
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

And sometimes the carriers say "Call RIM"

If it's under warranty you are entitled to get a refurbished unit in most cases. Warranties don't often cover brand new phones unless within a grace period. That grace period is usually 30 days.
Offline  
Old 03-02-2010, 08:07 AM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

There is usually a 1 year manufacturer's warranty. A lot of times this will cover issues like yours if there's no sign of water damage/physical damage.

As NJ stated, you need to contact who you got the device from.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 03-05-2010, 06:48 AM   #5 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

Wirelessly posted (well lookie here!)

Depending on carrier after "X" number of warranty replacement if they are bad will replace with brand new device. For ATT it use 4. Well at least when I was at aTT
__________________
ZED 10
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.