BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 03-01-2010, 07:51 PM   #1 (permalink)
New Member
Join Date: Mar 2010
Model: 9000
Carrier: at&t
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry How do i get RIM support?

Please Login to Remove!

My BB 9000, just died several weeks ago, got a replacement and left for overseas trip.
Durng the trip the ball stopped working, had to juggle the connection to charge and the cover on the back does not click shut - it simply drops out.
Who do i need to contact at RIM to get New phone? not a poor quality re-manufactured unit?
Old 03-01-2010, 07:53 PM   #2 (permalink)
Grumpy Moderator
NJBlackBerry's Avatar
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,924
Post Thanks: 32
Thanked 463 Times in 399 Posts

You need to discuss this with whoever you bought the phone from. Since you didn't buy it from RIM, you need to either go to your carrier or whoever you bought it from.

RIM won't help you.
Old 03-01-2010, 10:41 PM   #3 (permalink)
BlackBerry Extraordinaire
Noodle22's Avatar
Join Date: Nov 2009
Location: British Columbia
Model: 8520
Carrier: Rogers
Posts: 2,021
Post Thanks: 0
Thanked 0 Times in 0 Posts

And sometimes the carriers say "Call RIM"

If it's under warranty you are entitled to get a refurbished unit in most cases. Warranties don't often cover brand new phones unless within a grace period. That grace period is usually 30 days.
Old 03-02-2010, 09:07 AM   #4 (permalink)
New Member
jsconyers's Avatar
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,100
Post Thanks: 152
Thanked 152 Times in 125 Posts

There is usually a 1 year manufacturer's warranty. A lot of times this will cover issues like yours if there's no sign of water damage/physical damage.

As NJ stated, you need to contact who you got the device from.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Old 03-05-2010, 07:48 AM   #5 (permalink)
ezrunner's Avatar
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts

Wirelessly posted (well lookie here!)

Depending on carrier after "X" number of warranty replacement if they are bad will replace with brand new device. For ATT it use 4. Well at least when I was at aTT
ZED 10

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.