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-   -   Blackberry Support Prefers to win rather than resolve (http://www.blackberryforums.com/rants-raves-forum/235119-blackberry-support-prefers-win-rather-than-resolve.html)

notsatisfied 09-02-2010 06:23 PM

Blackberry Support Prefers to win rather than resolve
 
When Blackberry indicates that their Tour model isnt water proof they dont mean deep sea diving into the abyss that is the atlantic or pacific ocean. They dont really even mean deep diving into your bath tub or kitchen sink. What they DO mean is bring the phone to your ear on a hot day and having sweat from that same ear LEAK into the LCD of the Tour. Since WATER DAMAGE is not covered as part of the Warranty neither is Ear Sweat...which Blackberrys crack customer support professionals who also seem to be experts in liquid chemistry just informed me. NOTE, when asked how I was to use my Tour if I wasnt head long into my freezer avoiding what to my knowledge in 41 years is not an over anxious ear sweat gland, I was told to use an ear piece. SO, Blackberry apparently doesnt hire Support People that care about what to me seems to be a rational disatisfaction---ie---why didnt Blackberry warn me that i shouldnt use my ear to take or make calls unless I was standing on the top of Mount Everest. I dont recall seeing a warning anywhere that normal levels of sweat from a human ear could cause FLOOD DAMAGE the likes of katrina in your Tour---and would not be covered under warranty????? Also, why didnt Blackberry inform their customer service professionals that the CUSTOMER IS ALWAYS RIGHT...even when he is wrong???? The problem with America people????....you cant use your ear to talk on the phone anymore!!!!!!!!!!

JSanders 09-02-2010 06:48 PM

Quote:

Originally Posted by notsatisfied (Post 1650236)
Also, why didnt Blackberry inform their customer service professionals that the CUSTOMER IS ALWAYS RIGHT...even when he is wrong????

Because obviously you are wrong. Go read your Verizon warranty.
Your service provider provides the warranty service on the device, and it is pretty clearly spelled out that moisture damage is not covered.
That's pretty clear on ANY mobile phone or smartphone.

However, if you settle down to the point of doing something about it, read the FAQ about wet blackberrys and save yours.

Got Your BlackBerry Wet? - BlackBerryFAQ

notsatisfied 09-02-2010 06:52 PM

really????
 
didnt you read..."even when they are wrong"???? AND NOTE...where does it tell me that i need to be careful not to put the phone to my ear as MINIMAL amounts of SWEAT will seep into my LCD??????? Where does it tell me this IN WRITING???? Since I am so wrong in your view!! I am aware that WATER damage isnt covered!!!! What I WASNT aware of, if you read clearly, is that ear sweat is the same as a pool!!!!!

NJBlackBerry 09-02-2010 06:55 PM

Moved to Rants and Raves

Your issue is with Verizon Wireless. Complain to them. This is a privately run forum, volunteer supported, that is not associated with RIM or any carrier.

Sorry you got your BB wet.

notsatisfied 09-02-2010 07:07 PM

not with verizon only
 
my issue is not entirely with verizon. i assume people from Blackberry read these forum discussions. they should be aware that their customer support people are not very effective. tour users should also be aware that they may get into trouble if they are hot and chose to use their tour without an ear piece. this is not a rant...it is a legit post that brings up a legit concern.

notsatisfied 09-02-2010 07:08 PM

AND Note...i called Blackberry in addition to Verizon. they both lack concern for the basic premise that you cannot bring the Tour to your ear if it is hot out!!!

NJBlackBerry 09-02-2010 07:09 PM

No, it IS a rant. 100% certified.
You can stop arguing now as it is over.
Sorry.

dc/dc 09-02-2010 07:28 PM

Lulz.

juwaack68 09-02-2010 07:45 PM

Wow
Posted via BlackBerryForums.com Mobile

notsatisfied 09-02-2010 08:02 PM

is it truly that much of a stretch for people to realize that i am concerned that i have a phone that i cannot bring to my ear without damaging it? blackberry and verizon could care less as they are covered by the water damage clause of the warranty. however, what is striking to me is that others have not had this issue. if this is true, than my phone is dysfunctional and both verizon and blackberry are avoiding replacing it on a technicality. as a consumer oriented forum i would think more people would be concerned that two major players in the cell phone industry could care less that a phone they both offer is leaking ear sweat---primarily because most of us...unless i am from the wrong planet...hear out of our ears!!!! how am i to use my phone if it leaks ear sweat???? doesnt that strike the users of this forum as strange? i could be out close to 500 bucks because blackberry built a phone that cant contain my ear sweat.

penguin3107 09-02-2010 08:17 PM

Quote:

Originally Posted by notsatisfied (Post 1650280)
is it truly that much of a stretch for people to realize that i am concerned that i have a phone that i cannot bring to my ear without damaging it? blackberry and verizon could care less as they are covered by the water damage clause of the warranty. however, what is striking to me is that others have not had this issue. if this is true, than my phone is dysfunctional and both verizon and blackberry are avoiding replacing it on a technicality. as a consumer oriented forum i would think more people would be concerned that two major players in the cell phone industry could care less that a phone they both offer is leaking ear sweat---primarily because most of us...unless i am from the wrong planet...hear out of our ears!!!! how am i to use my phone if it leaks ear sweat???? doesnt that strike the users of this forum as strange? i could be out close to 500 bucks because blackberry built a phone that cant contain my ear sweat.

I've been on this forum, and other mobile phone forums, daily for over 5 years.
I've never heard of anyone, other than you, who has had this "problem".

Just accept the fact that you're different and move on. So you sweat more than anyone else on the planet... big deal. Carry a rag with you and wipe your ears often.
What else do you expect people to say here?

aiharkness 09-02-2010 08:18 PM

I'm late to the party, but I'll take this seriously and advise that you get another smartphone, and another, and another, until you find one that you are satisfied with. Seriously.

notsatisfied 09-02-2010 08:27 PM

interesting...if in 5 years, you like me, havent encountered this, than the phone that i currently have in my possession is mechanically NOT functioning properly and therefore should be replaced under warranty.

notsatisfied 09-02-2010 08:31 PM

and i dont expect anyone here to do anything...you see, this is a forum where people discuss all things Blackberry...does it escape you, Penguin, that people from Blackberry might actually be reading some of these posts???? additionally, if there are others that have had this problem then there might be those that have a solution---other than your brilliant suggestion that I walk the earth with a rag.

notsatisfied 09-02-2010 08:31 PM

and if you have been on phone forums daily for 5 years straight than you are either in prison or need to get a life!!!!

devnull 09-02-2010 08:34 PM

Quote:

Originally Posted by notsatisfied (Post 1650301)
and i dont expect anyone here to do anything...you see, this is a forum where people discuss all things Blackberry...does it escape you, Penguin, that people from Blackberry might actually be reading some of these posts???? additionally, if there are others that have had this problem then there might be those that have a solution---other than your brilliant suggestion that I walk the earth with a rag.

Don't think anyone has a problem with you doing a little venting. But littering this forum with your countless rants is beyond tolerable. In fact it's bordering on spam.

aiharkness 09-02-2010 08:34 PM

Or you got it wet some other way. Sweaty pockets, foggy shower rooms and so forth have been reported to cause moisture damage symptoms..... But I too have never come across sweat dripping into the device from the user's ear.

The fact remains, however, that if the device shows evidence of water damage, it is your fault, not the device's or the manufacturer's or the seller's.

Find a device that works for you.

Motorcycle Mama 09-02-2010 08:34 PM

Quote:

Originally Posted by notsatisfied (Post 1650254)
my issue is not entirely with verizon. i assume people from Blackberry read these forum discussions. they should be aware that their customer support people are not very effective. tour users should also be aware that they may get into trouble if they are hot and chose to use their tour without an ear piece. this is not a rant...it is a legit post that brings up a legit concern.

What in the world would make you think that anyone from RIM reads these forum discussions?

NumNums 09-02-2010 08:43 PM

At least you are not being told that you are holding it in your hand the wrong way :)

notsatisfied 09-02-2010 08:44 PM

Quote:

Originally Posted by Motorcycle Mama (Post 1650305)
What in the world would make you think that anyone from RIM reads these forum discussions?

dude...its what i do...social marketeers gauge their customers experience by reading forums like this!!! actually...since RIM doesnt seem to care that i had a bad experience, my guess is you are correct...they dont read customer discussion forums.

as for SPAM...lol...really. Is this discussion forum only for discussion topics that YOU accept? like i said, i was hoping to find someone that had a similar experience...clearly i am not going to find the special someone...so i am out 500 bucks...and 2 dollars for a rag.


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