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Old 12-19-2011, 06:29 PM   #1 (permalink)
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Today between 3 and 4 pm EST, I had trouble updating AppWorld on a 9900 - it took about 20 minutes to download the 2.2MB file.

Then I went to download BlackBerry Bridge, so I could connect my client's 9900 with his new PlayBook I sold him, and AppWorld was timing out when searching for Bridge, or going to 'My World'.

My client's 9900 is on Rogers.

My 9900 is on Telus - I had the EXACT same problem with mine (side-by-side). Working fine now though.

So RIM, who pays for the 2 hours I wasted trying to sell YOUR product because your Oracle database was having issues? What about the RETURN visit I now have to make to my client?

For the record, I called Rogers tech support, and they told me I had to call AppWorld support. They weren't able to give me the number.

I'm in business to make money. Not what I've done with this sale.

RIM should be embarrassed, I know I certainly was (the client doesn't care whose fault it was - I'm the one standing there).

#FAIL
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Old 12-19-2011, 07:29 PM   #2 (permalink)
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Default Re: AppWorld Outage

This site isn't connected in any way with RIMM.
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Old 12-19-2011, 09:35 PM   #3 (permalink)
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Default Re: AppWorld Outage

Quote:
Originally Posted by Sleeman View Post
So RIM, who pays for the 2 hours I wasted trying to sell YOUR product because your Oracle database was having issues? What about the RETURN visit I now have to make to my client?
Go download some of the freebie apps RIM has offered you. You have about 12 days left.
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Originally Posted by Sleeman View Post

For the record, I called Rogers tech support, and they told me I had to call AppWorld support. They weren't able to give me the number.
Well Rogers lied to you. THEY support AppWorld, by contract to you and RIM. Before you start accusing (or taking some snotty-nosed 23 year old customer service rep's word as truth) you might want to check to some facts.

If you have an issue with AppWorld which they cannot resolve, they should escalate the issue to RIM level tech support. Unless they're too lazy to do so, and they instead tell you to call RIM, and can't even find a phone number.

Now you know.
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Old 12-19-2011, 09:36 PM   #4 (permalink)
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Default Re: AppWorld Outage

Moved to Rants and Raves...
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Old 12-20-2011, 10:43 AM   #5 (permalink)
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Default Re: AppWorld Outage

Interesting - thanks for the info that the carriers are supposed to support AppWorld. This is what I assumed, and why I called Rogers in the first place.

@fourstringfuror: 'Not in any way connected with RIMM [sic]'? LOL. Thanks for the insight.

Newsflash: RIM hosts AppWorld. On Oracle. And it wasn't working. On BOTH Rogers and Telus at the same time.

So even though the carriers are _supposed_ to provide support for AppWorld (which is what I assumed when I called Rogers), it wasn't THEIR fault it wasn't working. Convenient that RIM can hide behind their 'carrier' contracts, AND the lackeys on this forum rush to their defense. 'Go download some free apps'? That's supposed to pay for my client's and my time? Pathetic.

I'm just so very tired of RIM. After YEARS of supporting and promoting their technology, the moment I attempt to set up one my best client's with their latest effort in the PlayBook, it fails, and instead COSTS me and my client time (which = $).

I wouldn't have posted anything if I didn't still believe the technology was worthy. If we don't take RIM to task and tell them they need to just make it work, then who will?

If my experience not deserving of a rant, then nothing is.
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Old 12-20-2011, 10:53 AM   #6 (permalink)
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Default Re: AppWorld Outage

RIMM is the stock symbol for Research in Motion (RIM).

I think you should switch technologies. AppWorld being down for you was just too much to take.

Rant away. And you owe me money for my time reading it.
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Old 12-20-2011, 05:19 PM   #7 (permalink)
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Default Re: AppWorld Outage

Quote:
Originally Posted by Sleeman View Post
Pathetic.
How much is your time worth?

Yep, pathetic.
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Old 12-20-2011, 05:23 PM   #8 (permalink)
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Default Re: AppWorld Outage

Honey attracts more flies than vinegar.

You'll find no friends here if you continue lashing out like that. Your beef is not with this forum.
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Old 12-24-2011, 02:12 PM   #9 (permalink)
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Default Re: AppWorld Outage

Quote:
Originally Posted by fourstringfuror View Post
Honey attracts more flies than vinegar.
But look what the honey wagon attracted.
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